Intermediate Officer, Academic Administration

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Job Type:

Employee

Duration in Months (for fixed-term jobs):

5

Job Family:

Academic Administration

# of Open Positions:

1

Faculty/Service - Department:

Human Resources, Faculty of Social Sciences

Campus:

Main Campus

Union Affiliation:

SSUO

Date Posted (YYYY/MM/DD):

2025/11/20

Applications must be received BEFORE (YYYY/MM/DD):

2025/12/01

Hours per week:

35

Salary Grade:

SSUO Grade 07

Salary Range:

$59 038,00 - $74 574,00About the Faculty of Social Sciences
The FSS comprises nine departments, schools and institutes, which offer undergraduate, masters and doctoral programs in both English and French. With its 10,000 students, 260 full-time professors, and wide array of programs and research centres, the Faculty of Social Sciences plays a key role at the heart of the University of Ottawa. Its graduate students are supervised by excellent researchers and undertake cutting-edge research in the Faculty's masters and Ph.D. programs. Along with its complement of about 100 administrative employees, the faculty is proud to provide a collaborative working environment that inspires new ideas, encourages creative ingenuity, and promotes excellence.

Position purpose:

This position serves as a "temporary replacement" position and may be transferred to various academic units.

Under the supervision of the Associate Supervisor, Operations, greets and informs students regarding graduate programs, regulations and procedures. Performs a variety academic and administrative activities in compliance with the regulations and procedures of the academic unit, the Faculty and the University. Provides a courteous and prompt service that promotes a positive image of the University of Ottawa to internal and external clients, thereby contributing to the university experience.

In this role, your main responsibilities will include: 

Reception services: Provides front line services to students, professors and external parties. Identifies students' needs in order to inform prospective students regarding programs of study and various university processes and services. Informs students and professors about academic and administrative procedures and regulations. Responsible for the unit's generic email box and Talisma account.

Academic progression: Analyzes academic records, service requests, course selection changes and cancellations. Enrolls graduate students, if needed. Informs students about the comprehensive examination process, thesis project, dissertations, theses and other service requests. Verifies the entry of final course grades and approves them, coordinates teaching and course evaluations, special bookings and, if necessary, schedule modifications.

Operations: Responsible for the preparation of student files for the School's annual evaluation. Supports the Senior Officer and the Supervisor in the planning of the evaluation process, thesis defence and replaces the Senior Officer, when appropriate.

HR operations: Participates in the recruitment and staffing process of part-time faculty members in accordance with the provisions of the APTPUO collective agreements. Prepares postings, offers and contracts for part-time professors.

Management of teaching assistantship and obligations: Participates in the recruitment and staffing process for assistantships by preparing postings, offers and contracts in accordance with the provisions of the collective agreement SCFP.

Unit outreach: Provides support for the preparation of activities, such as conferences and seminars, by ensuring the necessary logistics. Updates the unit's website in compliance with accessibility standards.

What you will bring:

• Knowledge of administration normally acquired through post-secondary studies or equivalent experience
• Minimum of two (2) years of demonstrated experience in a similar role
• Experience in frontline client services
• Knowledge of University structure and regulations
• Experience in the interpretation, explanation and application of regulations and procedures
• Experience analyzing files and procedures
• Experience using computerized systems: word processing, database, spreadsheet, e-mail, Internet, web content management as well as academic and financial systems
• Ability to produce high quality work and meet tight deadlines
• Experience in bilingual administrative writing
• Experience working under pressure and organizing work
• Strong interpersonal and communication skills

Bilingualism: French and English (spoken and written); to be considered for this position, candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.
 

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa: 

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.

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