Bilingual Accounting Support Analyst

Company Name: PBS Systems
Job Title: Bilingual Accounting Support Analyst - Tier 1
Location: Calgary, AB (Technical Center)
Department: Accounting Support
Reports To: Team Lead, Accounting Support
Job Requirement(s):   Travel throughout Canada and USA, 1 week per month
No. of Openings:
 
"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun"
The Opportunity:
We are changing the way people buy and service cars one dealership at a time. In business for over 35 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. 
And that is where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team as a Bilingual (French/English) Accounting Support Analyst. You will provide top quality knowledge and expertise in both French and English languages, to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments.
Job Responsibilities:

Handling incoming external and internal issues, concerns, and requests in French and English through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely manner
Logging and documenting all customer interactions within our ticketing system and escalating matters as required
Collaborating with other groups/departments to streamline service delivery
Identify opportunities to drive process improvements that positively impact the client's experience
Develop knowledge and understanding of our software and supporting infrastructure
Achieve program certification within your primary group within 3 months and additional program certification/s within 15 months   
Achieving and exceeding KPI targets and other metrics defined by the department
Available to travel at least 1 week per month throughout the US and Canada
Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes
Commit to ongoing personal development and cross-training as recommended by your Team Lead

​Qualifications:

High school diploma
Fundamentals of accounting
Must have Valid Driver's license
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing in French and English
Strong decision making and analytical abilities
Strong detail orientation
Effective time management and organization skills.
Ability to work independently and within a team environment

What we offer:

Internal promotion and growth opportunities
An education department dedicated to helping you with professional and personal development
The opportunity to travel
Free parking
Staff events
Competitive base salary ($48,000 k/yr. to $58,000 k/yr. CDN)
Bonus for product certification up to $4,800 per year
Great referral bonus
Staff discounts with GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.
PBS is an equal opportunity employer. Accommodation will be provided during the hiring process as required.
 

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