Business Systems Analyst

About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact.

Learn more at or follow us on LinkedIn and Facebook

Position Overview
As Business Systems Analyst, you will be responsible for partnering with our Commercial Operations team, Business SMEs, and Stakeholders to architect and deliver on key program initiatives. This hands-on position is responsible for systems analysis, case queue management, design, development, testing, implementation, documentation, and support of technical solutions within the Salesforce business applications.

Key Responsibilities

• Collaborate with cross functional teams and business stakeholders to understand objectives, provide support in developing technical solutions.
• Develops elegant and simple solutions.
• Support and resolve production problems/issues.
• Work independently to maintain subject matter expertise with Sales Cloud/Marketing Cloud/CPQ/Integrations
• Proactively performs extensive system testing to ensure that the systems work efficiently and are developed following the applicable development methodology.
• Create and maintain detailed business documentation, use case and data flows.
• Automate process, eliminating redundancy, and improving efficiency without sacrificing end-user experience
• Manage case queues effectively to ensure timely resolution and prioritization of requests.

Required Experience/Skills:

• Bachelor or master's degree in Information Technology, Computer Science or related field.
• 5+ years' experience with Apex, Trigger, Visual Force and
• Strong expertise in at least two of the following the areas/modules: Sales Cloud, Service Cloud, Community Cloud, Force
• Certifications Preferred: Salesforce Admin, Sales Cloud and/or Service Cloud Consultant
• Experience in driving strong relationships and business partnerships. Business consulting experience preferred.
• Experience in implementing Enterprise Salesforce integration 3rd party applications.
• Develop/Configure automation processes where necessary, using established design standards, core workflow principles that are scalable and simple to maintain.
• Ability to work with Salesforce Flows, Process Builder, Visualforce pages, Lightning app builder
• Experience working with 3rd party vendors and assess appropriate next generation technology recommendations.
• Demonstrated experience leading and delivering complex, enterprise-wide projects.
• Strong quantitative and analytical skills.
• A passion for problem solving.
• Proven success and complete comfort working for high growth, fast-paced, rapidly changing, team-oriented environments.

U.S pay range

$86,000—$107,000 CAD

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to
work onsite at least 50% of the time.
We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at

To all recruitment agencies:
Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.