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Suites Supervisor

2 days ago

Oshawa, Ontario, Canada Oak View Group Full time $20 - $22
Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

As a Suites Supervisor, you are responsible in providing leadership and oversight to all aspects of the suite level during event days at the Tribute Communities Centre while working along side the Venue Hospitality Manager. While working in this fast-paced environment, this position will ensure a high standard of products and services are provided to suite holders. As a Suite Supervisor, you are expected to use effective leadership and communication skills while working in a fast-paced environment.

This role pays an hourly rate of $20.00-$22.00 CAD

Benefits for Part-Time roles: Pension matching

This position will remain open until May 1, 2026.

About the Venue

The Tribute Communities Centre is Durham Region's premier sports and live entertainment facility and is managed by Oak View Group. The Tribute Communities Centre is home to the Oshawa Generals of the Ontario Hockey League, the Oshawa FireWolves of the National Lacrosse League, and hosts a myriad of events including concerts, circuses, ice skating and family shows.

Responsibilities
  • Responsible for event day operational efficiency of the Suites level
  • Leads by example and demonstrates passion for guest experience by supporting floor operations
  • Develops, fosters and leads positive relationships with customers, partners, stakeholders and employees
  • Oversees and ensures guest satisfaction and operational excellence; handling concerns in a timely manner
  • Coach and motivate staff during games and events, training and development of staff
  • Work quickly and independently to resolve operational issues when necessary, ensuring proper follow up with Managers and Director.
  • Control inventory within assigned area to ensure the smooth operation of the unit
  • Participate in all fields of administrative work including but not limited to: opening/closing duties, cleaning checklists, tracking sales and service statistics nightly, performance reviews, and maintenance logs
  • Monitor and manage product quality, works with the Culinary team to ensure product consistency
  • Adhere to all OVG service standards and policies including Health & Safety
  • Work in compliance with the provisions of the Occupational Health & Safety Act
  • Perform related duties and special projects as assigned by the manager
Qualifications
  • 2-3 years' experience as a senior server or host
  • Solid understanding and practical knowledge of hospitality business principles and service etiquette
  • Effective team management experience
  • A proactive approach towards event day activities and shifting demands
  • Comprehensive knowledge of food and wine and competent with POS systems
  • An aptitude for identifying and assessing details, perform well under pressure and manage multiple priorities simultaneously.
  • Exceptional interpersonal, and communication skills
  • Work in compliance with the provisions of the Occupational Health & Safety Act, Food Safety and AGCO
  • An ongoing awareness and responsiveness to client satisfaction
  • Available to work evenings, weekends and holidays as required
Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.