Appeal Officer

Job Information
Job Title: Appeal Officer 
Job Requisition ID: 76901
Ministry: Assisted Living and Social Services
Location: Edmonton, Red Deer, Calgary, or Lethbridge
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: November 19, 2025
Classification: Program Services 1
Salary: ​ $2,297.14 to $2,989.82 bi-weekly ($59,955 - $78,034/year)

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit:

Assisted Living and Social Services (ALSS) provides supports for seniors, families, and communities, and helps Albertans access disability services, continuing care, financial supports, affordable housing, services for the homeless, and other social-based programs. The Ministry supports Albertans through a person-centered, integrated service delivery model that recognizes the unique circumstances, experiences and strengths of individuals and families. For more information on the ALSS Ministry, please visit:

The Appeals Secretariat is a neutral government body that administers the appeals process for Albertans appealing decisions on social services they receive or applied for to the Citizen's Appeal Panel (CAP). The CAP is a neutral adjudicative tribunal providing fair, impartial, and independent hearings to Albertans. Secretariat provides support to CAP and parties to an appeal ensuring a timely and fair process.

Reporting to the Appeals Lead, the Appeal Officer supports the appeal process by providing effective case management by problem solving sensitive and complex file issues, coordinating the scheduling of hearings, preparing time extension files for the Minister's Delegate, and finding efficiencies in the process.

The Appeal Officer acts as the active and primary contact person for parties to an appeal, providing an informed and consistent hearing process in accordance with a number of policies, guidelines, and related legislation.

This position involves making case file notes, briefing materials and creating a wide variety of written documents to provide information to parties on their appeals or senior management on sensitive files. It is essential for the Appeals Officer to maintain contact with parties throughout the appeal process, and identify and address any pre-hearing matters to ensure full participation in hearings.

Duties include but are not limited to:

• Providing administrative support for all appeals by making contact to obtain, clarify and confirm pertinent information required to facilitate timely appeals;
• Informing, educating and consulting with parties and stakeholders on appeals and the appeal process;
  Managing complex appeals;
• Providing support in the development and implementation of appeal processes and procedures.

Please click on this link to view the job description for this position.

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

To be successful in this role, the candidate will demonstrate:

• Creative Problem Solving
• Drive for Results
• Agility 

Requirements: Two-year Diploma or Degree in public administration, social science, law, paralegal; no experience required.

Equivalency: Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education. 

Assets:

• Experience in a legal or quasi-judicial environmentExperience with complex issue interpretation and conflict resolution
• Strong interpersonal and communication skills
• Experience working with diverse and/or vulnerable population (i.e., individuals with social barriers, mental health issues and a variety of challenging circumstances)
• Experience understanding and interpreting legislation

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to

Hours of work: 36.25 hours per week, Monday – Friday

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time.

Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees:

• Working for the Alberta Public Service -
• Public Service Pension Plan (PSPP) - 
• Alberta Public Service Benefit Information - 
• Professional learning and development - 
• Research Alberta Public Service Careers tool - 
• Positive workplace culture and work-life balance.Leadership and mentorship programs.
  
  

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply for a job online. Please visit for more information. Please visit Recruitment Principles, for more information.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service ) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information ).

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Nadine Uwimana