Reservation Agent, Global Call Centre

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you'll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

ROLE & RESPONSIBILITIES

• You will make, maintain, and change reservations for all Pursuit owned Hotels, Attractions, Transportation
• Handle inbound and outbound customer calls with professionalism, empathy, and efficiency
• Process reservations, changes, and cancellations in line with company policies
• Resolve guest issues or concerns promptly, escalating complex cases to supervisors as needed
• Cross-sell or upsell relevant services and experiences to enhance the guest's journey
• Maintain accurate reservations and information in reservation system
• Maintain up-to-date knowledge of company offerings, policies, promotions, and regional differences through knowledge management system LivePro
• Meet or exceed performance metrics including revenue growth, customer satisfaction, call resolution, cross sell / upsell production, and response time
• Assist guests with questions all while maintaining a high level of customer service
  Communicate effectively with internal departments to ensure seamless guest experiences

REQUIRED SKILLS & QUALIFICATIONS

• 1-2 years' experience working in a call centre environment is preferred
• Excellent verbal and written communication skills in English; fluency in additional languages considered an asset
• Mature and possess a proven ability to work independently within a fast-paced team environment
• Familiarity with reservation systems (e.g., Opera, Sabre, Salesforce, etc.) and CRM tools is highly desirable
• Strong problem-solving abilities and a positive, empathetic attitude
• Ability to work in a fast-paced, team-oriented environment with flexible shifts (including weekends and holidays)
• Familiarity with reservation systems (e.g., Maestro, Pacific, Ventrata, RTP, etc.) and CRM tools is highly desirable
• Comfortable using computers, multiple digital platforms, chat tools, and telephony systems
• To honour our commitment to be "Always Honest" all employees must consent to a criminal record check

The starting wage for this role is $18.50

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it's a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you're tackling projects or enjoying our many perks, you'll feel supported and valued. With a variety of great benefits, we're committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we're lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say 'yes' to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at .

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.