Client Service Representative

• Back to search results

Apply By: Tuesday, November 25, :59 pm EST

Client Service Representative - Bilingual (English/French)

Job ID:

236551

Posting status:

Open

Organization:

Ministry of the Environment, Conservation and Parks

Division:

Client Services and Permissions Branch

City:

Toronto

Position(s) language:

Bilingual English/French

Job term:

1 Temporary - 6 months with possible extension

Job code:

09OAD - Office Administration 09

Salary:

$ $32.82 Per hour*

*Indicates the salary listed as per the OPSEU Collective Agreement.

Step into a role where your customer service skills make a real difference—one call, one email, one inquiry at a time

We offer:

Job shadowing and close mentorship supports to assist you in being successful in the role.

Learn more about the environmental permissions - that you will support.

About the job

In this role you will:

• answer questions about environmental assessments permissions including approvals, registrations and pesticides licensing
• handle incoming and outgoing emails and correspondence
• create guidance material for internal and external client groups
• support the administration of the pesticide licensing program
• protect private information and follow privacy laws

What you bring to the team
Mandatory requirements

• You must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire.

We believe exceptional client service must have:

• Customer focus to provide optimum service, explain information, deliver simple presentations to meet customer needs every time
• Thinking skills to probe for information, apply relevant sections of the Freedom of Information and Privacy Protection legislation, environmental legislation (e.g. Environmental Protection Act, Ontario Water Resources Act, Environmental Assessment Act, Environmental Bill of Rights, Pesticides Act) and related policies, guidelines and take appropriate actions
• Patience to listen and understand the client situation and/or requests for information that are sensitive in nature
• Effective communication to explain guidelines and procedures clearly and respond to emails and routine correspondence concisely
• Computer proficiency and ability to use Microsoft Office Suite applications, database systems and records management practices for computerized and hard copy record keeping
• Team collaboration to work well with colleagues in a team environment

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

What we offer

The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province. We offer:

• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• many employee networks offering support for and education about underrepresented groups

This role comes with a comprehensive compensation and benefits package that includes:

• a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
• group health, dental, life and disability benefits
• a range of vacation and leave options
• an Employee and Family Assistance Program, which provides confidential counseling services

Additional information:

Apply by:

Tuesday, November 25, :59 pm EST

Position details:

• 1 Bilingual English/French Temporary, duration up to 6 months, 135 St Clair Ave W, Toronto, Toronto Region

Compensation group:

Ontario Public Service Employees Union

Work hours:

Schedule 3.7

Category:

Customer and Client Services

Posted on:

Monday, November 10, 2025

Note:

• This ad is also available in French.
• T-ET-236551/25

How to apply:

• You must apply online.

• Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

• Read the job description to make sure you understand this job.

• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

• If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:

Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Strengthening Ontario, together

---