Claims Associate

We offer more than a job, we offer a career

• We support our employees to shape their career by encouraging continuing education and investing in training and development.
• We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
• We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
• We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
• We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
• We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Claims Associate to join our team in our Hamilton office
We are looking for a meticulous and organized Claims Associate to support our claims processing operations. The ideal candidate will handle documentation, verify claim details, and collaborate with internal teams to ensure timely and accurate resolution of insurance claims.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team

Your Day as a Claims Associate

• Review new claims and determine the appropriate policy or policies.
• Prepare First Notice of Loss and report the claim to all relevant insurers.
• Generate claim history reports for producers and the marketing team as required.
• Prepare and maintain claim bordereaus for a variety of clients on a scheduled basis
• Receive and respond to basic inquiries from clients, producers or claims advisors.
• Correspond/communicate with the insured regarding the status of their claim.
• Correspond/communicate with adjusters and examiners regarding the status of claims and reserves.
• Enter claim details into our document filing software (EPIC/LEO) and maintain up-to-date records.
• Transmit all required claims information to appropriate individuals.
• Request and process various payments.
• Author letters to insureds and send cheques.
• Work closely with our accounting department to reconcile funds received, ensure timely payment of claims, and ensure accurate financials

Our Ideal Candidate

• Minimum 2 years' experience in a similar role within the insurance industry (an asset)
• Strong verbal and written communication skills in English
• Good knowledge of the MS Office Suite (Excel, Outlook, and Word)
• Ability to work well individually, in a group setting and in collaboration with other members of the organization.
• Attention to detail and meticulousness.
• Strong analytical and problem-solving skills.
• Effective time management and organizational skills.
• Ability to travel to our Southern Ontario offices (Waterloo, Toronto, Hamilton) as needed

Who We Are
Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,450 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

More About Us
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BFL CANADA is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.