Business Operations Generalist

Business Operations Generalist (Recruiting & People Programs)

Company: Creator

Title: Business Operations Generalist (Recruiting & People Programs)

Status: Full-time, Hybrid

About Creator

Introducing Creator ) - renowned for our groundbreaking technology and meteoric rise within Vancouver's startup ecosystem, we're recognized as one of the world's top influencer marketing platforms. Distinguished as a momentum leader in the G2 Summer Report we are revolutionizing social commerce, connecting creators, influencers, and brands in ways that redefine industry standards. Our platform isn't just about collaboration; it's a powerhouse engineered to streamline operations, optimize campaigns, and yield measurable, impactful results. If you're passionate about supporting people, strengthening culture, and building the systems that help teams thrive, let's talk.

About the Role

We're looking for a people-first Business Operations Generalist (Recruiting & People Programs) to help build the culture and operational foundation that powers our team. In this role, you'll be the driving force behind an exceptional employee experience, from leading recruitment efforts, onboarding new team members, owning culture initiatives, to keeping our day-to-day operations running smoothly. You'll build processes that scale, champion our values, and make an incredible place to work. If you love creating order out of chaos, elevating team culture, and making a real impact across the organization, we want to meet you.

Responsibilities

Recruitment & Talent Coordination

• Manage the full recruitment cycle across all departments
• Own the recruitment pipeline, ensuring candidates move smoothly and efficiently through each stage
• Conduct initial screener calls to assess alignment, culture fit, and qualification
• Coordinate interview scheduling, assessments, reference checks, and communication with candidates
• Lead outbound sourcing and active outreach when required to attract high-quality talent
• Engage, manage, and maintain relationships with recruitment agencies as required to support hiring needs
• Maintain and optimize our ATS (applicant tracking system), job postings, and recruitment documentation
• Partner with hiring managers to refine role requirements and ensure a consistent candidate experience
  
  

People Operations & HR Support

• Manage the full employee lifecycle including onboarding and offboarding
• Maintain and update employee records, contracts, and HR documentation
• Support with payroll administration, time-off tracking, and employee benefits coordination
• Coordinate and support grant and wage subsidy application
• Coordinate and maintain quarterly eNPS surveys, analyze results, and prepare a summary presentation for Leadership
• Partner with leadership to enhance employee engagement and internal communications
  
  

Office & Workplace Management

• Oversee daily office operations, acting as the main liaison with the office Building Manager
• Manage office supplies, equipment, and inventory to ensure a productive workspace
• Coordinate office logistics including security access, seating, and meeting spaces
• Maintain a tidy, well-stocked, and welcoming environment in all shared spaces
  
  

Culture & Employee Experience

• Lead and manage the Culture Committee, supporting planning and execution of team-building initiatives
• Organize internal company events, celebrations, and offsites
• Support external company events when required
• Champion company values and drive programs that foster a positive, inclusive, and engaging team culture
  
  

Operations & Process Optimization

• Identify inefficiencies and recommend improvements to internal processes and workflows
• Maintain and improve company documentation, including the Company Handbook and Standard Operating Procedures
• Support creation and preparation of monthly and quarterly shareholder communication
• Provide cross-functional operational support across departments as required
  
  

Accounting & Administrative Support

• Assist the Controller with accounting-related tasks such as invoice tracking & payments, expense reporting, and credit card reconciliation
• Manage customer payments and subscription adjustments in coordination with the finance team
• Support with budget tracking and procurement of operational supplies and tools
• Provide flexible administrative support across departments when required
  
  

Technology & Records Management

• Manage company device inventory and equipment allocation
• Organize and maintain digital file systems and shared company drives
• Ensure reports, trackers, and key operational documents are accurate and up to date

Who You Are

• A self-starter who thrives in a fast-paced, evolving environment
• Highly organized with exceptional attention to detail
• Approachable, resourceful, and passionate about improving the employee experience
• Skilled at managing multiple priorities and adapting quickly
• Experienced in handling confidential and sensitive information

Requirements

• 2-4 years of experience in operations, HR coordination, talent acquisition, or administrative roles
• Bachelor's degree in Business Administration, HR, or a related field
• Experience with recruitment coordination & conducting initial candidate screening
• Proficiency with ATS, HRIS, and Accounting software is an asset
• Proficiency in Google Workspace (Google Sheets, Docs, Looker Studio) is an asset
• Startup experience is an asset

What we offer

• A competitive salary and benefits package (health, dental, and vision insurance)
• A vibrant, dog friendly office in downtown Vancouver with the flexibility of remote work 2 days per week
• An inclusive environment with a team of passionate and talented individuals
• Opportunities for personal and professional growth, with access to industry events and conferences
• A supportive company culture that values collaboration, innovation, and communication
• The opportunity to participate in the scaling up of a thriving company including the professional and personal upside that comes with it

Compensation Range

We offer a starting salary of $55,000-70,000 CAD

Total compensation includes salary, bonus, benefits, and other perks