Sr. Analyst, Workday Experience

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.   

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

The Senior Analyst, Workday is responsible for supporting the Senior Manager, HR Technology  and cross-functional leads by serving as a technical/functional resource for supporting the Workday platform (Human Capital Management, Payroll, Benefits, Absence, Recruiting, Talent, Advanced Compensation, and Time Tracking); responsible for, configuration and administration, system upgrades, and ensuring compliance with established system process standards and documentation.

This position is based in Toronto, ON and is in the office 5 days a week.  

Role & Responsibilities:

• Function as a subject matter expert for all HR transactions and business processes
• Act as technical support for advanced Workday report writing (i.e., expert knowledge and creation of calculated fields, matrix reports, dashboards and composite reports).
• Analyze and troubleshoot Workday related issues through the application of root-cause analysis and resolve as necessary. Provide support to internal users.
• Review, test and implementation of bi-annual Workday releases; Lead on determining impact and participating in regression testing for new system features and communication of changes/benefits to end users.
• Assist with testing new business processes, system modifications, and updates.
• Collaborate and support functional leads with escalated support issues.
• Monitor and track progress on Workday support requests
• Identify opportunities to streamline and automate work where practical (and/or improve performance, reduce risk, etc.).
• Create and maintain detailed testing documentation and training materials
• Participate in HR special projects.

Qualifications & Skills:

• Must have 3+ years of experience as an analyst or specialist with Workday
• Bachelor's Degree or certificate in related field
• Must have strong knowledge and hands on configuration and support of Workday HCM, Business process, security and at least one of the following areas: Benefits, Payroll, Recruiting, Advanced Compensation, Talent
• Strong functional knowledge across all functions in HR
• Proven system analysis, design and problem-solving skills
• Experience in application and process improvement requirements gathering and design, including process maps and gap analysis with detailed documentation
• Excellent analytical, problem-solving, oral and written communication skills
• Strong attention to detail and the ability to meet deadlines
• Must be a team player who prefers a collaborative environment
• Anticipates and embraces change; demonstrates willingness to achieve, acquire, and utilize new skills and challenging tasks; and is flexible in changing conditions.
• Demonstrated ability to troubleshoot the deep details of an issue and resolve problems from end-to-end
• SQL knowledge and understanding of relational database is preferred

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.