Manager, Quality

December 17, Posting #1518

YouthLink believes in the potential of every youth. We are dedicated to providing them with the support, guidance and opportunities they need to make positive life choices. We provide youth with brief and ongoing counselling, in-home wraparound support, shelter, housing, educational support, and safe drop-in spaces.
 
*YouthLink works towards equitable outcomes for youth in our community and, as such, is committed to equity-based hiring practices.*

We welcome applications from candidates who reflect the communities we serve, particularly candidates from Black communities, Indigenous communities, and racialized people, persons with disabilities, members of diverse gender identities and people with lived experiences. We are seeking candidates who demonstrably operate and practice from an equity and trauma-informed lens. We encourage applications from passionate professionals who will help us dismantle systemic barriers and will embrace working outside of Euro-centric practices.

YouthLink Benefits are Top of Class

• Competitive pay
• Health & dental coverage for you and your family with 100% premium cost paid by employer.
• *Annual vacation with pay at 1.66 working days for each calendar month to a maximum of
  20
  working days per year.
• *5
  'authorized absence' days for family illness or emergency circumstances that prohibit employees from reporting to work.
• *3
  paid agency days every calendar year after 3 calendar months' service.
• Maternity / parental /adoption leave top-up payments (to top-up Canadian government unemployment benefit payments)
• 100% premium cost for long-term disability coverage paid by employee.
• Eligibility to participate in pension plan after 2 years of continuous service with generous matching contribution from employer.

*(pro-rated for part-time employees according to the employee's full-time equivalency (FTE))

Manager, Quality

(Permanent, Full-time, 35 hours/week)

(Non – Bargaining Unit Position)

The Quality Manager plays a pivotal leadership role in fostering a culture of safety, excellence, and continuous improvement within the agency. Responsible for overseeing health and safety and IPAC protocols, the manager ensures compliance with legislative standards while promoting a proactive approach to risk mitigation. They support all aspects of accreditation, guiding teams to uphold and embed quality standards both during and beyond the accreditation process. The role will lead critical incident debriefs with care and professionalism, driving learning and systemic improvements within a Just Culture framework. With a strong focus on project management, the Quality Manager steers quality enhancement initiatives across departments, engaging staff in collaborative improvement efforts. This position requires exceptional communication, strategic thinking, and a commitment to youth mental health services. As a member of the leadership team, the Quality Manager acts as a change agent—advancing service quality and reinforcing accountability throughout the organization.

Highlights of Your Role

Health and Safety/IPAC

• Management lead of the JOHSC, ensuring that the ministry requirements for Health and Safety are consistently met for all YouthLink sites, including but not limited to:
• Site Inspections
• Fire Safety (including drills)
• Emergency Preparedness\
• Infection Prevention and Control and related activities

Supporting Accreditation, Licensing and other Quality-driven Processes:

• In an accreditation year, this activity will comprise 50% of the incumbent's time. In a non-accreditation year, this activity will comprise 10% of the incumbent's time.

Accreditation Survey Preparation:

• Develop a strong understanding of the CCA quality standards and work with teams to self-assess compliance against standards.
• In partnership with Senior Leadership, create detailed project plans assigning work effort to meet compliance
• Conduct internal audits of various work centres to ensure progress/compliance, reporting results to senior leadership with sufficient time to close gaps.
• Coordinate and communicate with CCA accreditation coach and internal and external contacts to prepare for the audit process.
• Conduct quality-oriented training as required.

Accreditation related activities in a Non-Survey Year:

• Conduct a semi-annual audit against the accreditation standards to ensure ongoing compliance; report and address gaps with Senior Leadership Team.

Live In Treatment Licensing:

• Work with the Senior Manager and Director to complete pre-licensing audit prior to annual licensing application; identify gaps and support the development of a project plan to address gaps.

Risk Management

• Maintain an active risk registry for the agency, assessed and updated quarterly, identifying and making recommendations for action with any escalated risks.Support the annual completion of MOH and MCCSS risk
• assessments.
• Review SOR and Incident reports to identify trends
• In the event of a serious incident or occurrence, lead the team through a critical incident analysis/root cause analysis in a just culture framework and make recommendations for systemic improvements.

Continuous Improvement Initiatives

• In an accreditation year, continuous improvement projects will be suspended to focus on accreditation compliance. Outside of the accreditation cycle, approximately 30% of the incumbent's time will be focused on driving continuous improvement and quality initiatives across the agency.
• In a non-accreditation year, assemble and lead continuous improvement project teams (using a PDSA framework) to make meaningful process improvements in areas identified through the risk registry, or as directed by the agency's Senior Leadership.

Other duties as assigned

• Participation in leadership team meetings and initiatives
• Participation in on-call rotation

Highlights of What You Bring

Education:

• Some post-secondary education is ideal. A college diploma or a Bachelor's degree.Degree in Public Health
• Administration or in a related field is an asset.
• Project Management Professional designation is an asset.
• Trained in quality improvement frameworks (i.e. LEAN, Six Sigma, CQI, Kaizen, etc.) is an asset.

Experience:

• Demonstrated ability to manage a project from start to finish
• 2 – 5 years' experience leading quality initiatives in a non-profit or community health sector organization is an asset.
• JOHSC certified and experienced with leading health and safety is an asset.
• Experience leading large-scale projects in a multi-service nonprofit organization is an asset.
• Experience participating in or leading accreditation is an asset.
• Demonstrated experience with continuous quality improvement is an asset.
• Experienced with completing critical incident analysis is an asset.

Knowledge, Skills and Abilities:

• Strong commitment to quality.
• Keen attention to detail.
• A demonstrated ability to influence without authority.
• Project management skills.
• Strong verbal and written communication skills.
• Excellent time management skills.
• Superior ability to identify gaps/risks and drive process improvement, can be demonstrated through employment, education, or personal experience.
• Strong critical judgement and problem solving skills.
• Results oriented, with a bias for executing with excellence.
• Strong commitment to quality is an asset.
• Keen attention to detail is an asset.
• A demonstrated ability to influence without authority is an asset.
• Project management skills is an asset.
• Strong verbal and written communication skills is an asset.
• Excellent time management skills is an asset.
• Superior ability to identify gaps/risks and drive process improvement, can be demonstrated through employment, education, or personal experience is an asset.
• Strong critical judgement and problem solving skills is an asset.
• Results oriented with a bias for executing with excellence is an asset.
• Bilingualism is an asset.
• Equity, Inclusion and Belonging with a specific focus on Anti-Black Racism

Hours of work:

• 35 hours per week
• Monday to Friday 8:30am – 4:30pm
• May occasionally be asked to work additional hours during accreditation or licensing "crunch time", or following a critical incident.

Other Requirements:

• Broad Record Police Check is required.
• As a member of the management team, will participate in the on-call rotation.

Starting Salary:
$63,750

Full job description available here:

How to Apply

• Submit application to
   - Please quote posting #1518 in the subject line.
• As an equal opportunity employer, we encourage applications from qualified candidates who reflect the diversity of our communities. If you have a disability and require accessibility accommodations with the application process, please contact
• Job posting closing – Open until Filled.