Customer Service Representative

3 days ago

Cranbrook, Canada Genuine Parts Company Full time

JOB DUTIES:

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.

• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).

• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.

• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.

• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.

• Orders items to ensure appropriate inventory levels are maintained for customers.

• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.

• Determines the most cost effective shipping method for customer orders.

• Partners with Account Representatives to ensure customer satisfaction.

• Expedites backorders. May pull inventory and prepare order for shipment to customer.

• May handle customer returns.

• Performs other duties as assigned.

COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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