Dispatcher and Customer Service Representative

1 week ago

Moncton, New Brunswick, Canada Canada inc Full time

Company Overview

At NovaXpress Courier Services, we take pride in being a leader in transportation and logistics. Our success is built on a strong commitment to safety, reliability, and driver satisfaction. If you're looking for stable work, competitive pay, and long-term career growth, we want to hear from you

Job Overview

We are seeking an energetic and detail-oriented Dispatcher and Customer Service Representative to coordinate daily transportation operations and deliver outstanding customer support. This role involves managing freight dispatch, utilizing transportation management systems, and ensuring smooth communication between drivers, clients, and internal teams. If you thrive in a fast-paced environment and possess strong analysis and communication skills, this opportunity is perfect for you

Duties

  • Coordinate, assign, and review daily logistics and dispatch operations, including scheduling shipments and deliveries.
  • Establish, implement, and adjust work schedules and operating procedures to meet business demands while ensuring compliance with safety and regulatory requirements.
  • Monitor shipments and resolve work-related issues such as delays, damages, or discrepancies in a timely and cost-effective manner.
  • Coordinate activities with transportation providers, suppliers, warehouses, and customers to ensure smooth logistics operations.
  • Prepare and submit regular reports on shipping performance, inventory levels, costs, and operational efficiency.
  • Ensure compliance with local, national, and international transportation laws and regulations.
  • Implement and monitor security procedures to safeguard goods throughout the supply chain.
  • Oversee the maintenance and repair of logistics and dispatch equipment to prevent operational disruptions.
  • Manage logistics-related budgets, ensuring cost optimization without compromising service quality.
  • Identify opportunities for continuous improvement, including process enhancements, cost reduction initiatives, and the adoption of new technologies.

Qualifications

  • Minimum 1 year of dispatch experience in the transportation or logistics industry.
  • Ability to work 6 days per week and manage a dynamic schedule.
  • Strong understanding of transportation operations, scheduling, and logistics coordination.
  • Knowledge of transportation regulations, safety standards, and compliance requirements.
  • Excellent organizational, communication, and problem-solving skills.
  • Ability to work effectively in a fast-paced environment and handle multiple priorities.
  • Proficiency in dispatch systems, logistics software, and Microsoft Office applications.

Join us to be part of a dynamic team committed to excellence in courier services We value proactive problem-solvers who are eager to contribute to our growth while delivering top-tier customer service.

Job Types: Full-time, Permanent

Pay: $19.00-$20.00 per hour

Expected hours: No less than 40 per week

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off

Ability to commute/relocate:

  • Moncton, NB (E1H): reliably commute or plan to relocate before starting work (preferred)

Licence/Certification:

  • Class 5 Licence (preferred)

Location:

  • Moncton, NB (E1H) (preferred)

Work Location: In person

  • Customer Service Representative

    1 week ago

    Moncton, New Brunswick, Canada Revitalize Full time

    If you thrive on authentic human connection, excel in delivering exceptional service, and take pride in contributing to a high-performing team, we would love to meet you.We are seeking a Customer Service Representative to join our passionate team. This full-time, in-person position is ideal for someone who is personable, solution-oriented, and eager to build...

  • Customer Service Representative

    1 week ago

    Moncton, New Brunswick, Canada Circle K Full time

    Store : 330 Dieppe Blvd, Dieppe, New Brunswick E1A 8A3Customer Service RepresentativeAs a Customer Service Representative, you will enjoy:  Flexible schedulesLarge, stable employerOpportunities for fast career advancementTask varietyWeekly payNight shift premiumEmployee discountScholarship programYears of service Recognition programSupporting temporary...

  • Customer Service Representative

    2 days ago

    Moncton, New Brunswick, Canada Revitalize Marketing Full time

    AtRevitalize, we believe that exceptional customer service is at the heart of every successful business. As a Customer Service Representative, you will play a pivotal role in ensuring our customers receive the highest level of service and support. Your dedication and expertise will not only enhance our reputation but also contribute directly to our continued...

  • Customer Service Representative

    5 days ago

    Moncton, New Brunswick, Canada Ritchie Bros. Full time

    About UsIAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged...

  • Customer Service Representative

    2 days ago

    Moncton, New Brunswick, Canada Proviz Digital Full time

    Company DescriptionProviz Digital is a global digital marketing agency that collaborates with start-ups and scale-ups to define their value proposition and brand experience. We specialize in delivering 360° marketing solutions, offering comprehensive services that range from eCommerce and SEO to creative campaigns. Our focus is on achieving measurable...

  • Customer Service Representative

    2 days ago

    Moncton, New Brunswick, Canada RBGlobal Full time

    DescriptionThe Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.ResponsibilitiesResponsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each...

  • Customer Service Representative

    15 hours ago

    Moncton, New Brunswick, Canada Indigo Park Canada Inc. Full time

    As the Customer Service Representative, you will be the first point of contact for arriving customers. You would be assisting in supporting our efforts to consistently surpass our customers and clients' expectations by providing a superior customer service experience.ResponsibilitiesGreet, welcome and assist customers with any questions or inquiriesProcess...

  • Customer Service Representative

    7 days ago

    Moncton, New Brunswick, Canada GoodLife Fitness Full time

    CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)Who is a Customer Service Representative (Motivator)?The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival to the Club. The Motivator is responsible for creating a welcoming, clean and safe...

  • Customer Service Representative

    5 days ago

    Moncton, New Brunswick, Canada BMO Full time $34,750 - $44,900

    Application Deadline:01/06/2026Address:1633 Mountain Rd, Unit Job Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through...

  • P1385 - Customer Service Representative - Finance Services

    1 week ago

    Moncton, New Brunswick, Canada City of Moncton Full time

    Customer Service Representative - Finance Services - Job P1385CLOSING DATE: NOVEMBER 20, 2025JOB SUMMARY:Customer Service Representatives (CSR'S) are responsible for providing front-line customer service for the City of Moncton through phone, email, and in-person interactions. Using a variety of technologies and systems, CSRs will provide the information our...