Customer Service Representative
2 weeks ago
Company Description
Proviz Digital is a global digital marketing agency that collaborates with start-ups and scale-ups to define their value proposition and brand experience. We specialize in delivering 360° marketing solutions, offering comprehensive services that range from eCommerce and SEO to creative campaigns. Our focus is on achieving measurable results that drive growth and success for our clients.
Role Description
This is a full-time hybrid role for a Customer Service Representative, based in Moncton, NB, with some opportunities to work from home. Day-to-day responsibilities include assisting customers with inquiries, addressing their concerns, and ensuring a positive customer experience. The role also involves maintaining high levels of customer satisfaction and providing support for product or service-related issues.
Qualifications
- Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
- Experience in delivering exceptional Customer Experience and resolving inquiries effectively
- Strong communication, interpersonal, and problem-solving skills
- Ability to multitask, manage time efficiently, and work effectively in a hybrid environment
- Experience with CRM tools and prior experience in a customer-facing role is an asset
- High school diploma or equivalent; additional qualifications in relevant fields are an advantage
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