SUPPORTIVE HOUSING WORKER

Classification Title: Overnight Supportive Housing Worker

Department: Shelter & Housing Services

Number of Positions: 1

Hours of Work: 1 x Full-Time (40 hours per week, Permanent) (Mon-Fri; 11p.m.-7a.m)

Reports to: Director of Housing & Shelter Services

Application Deadline: Friday, October 24, 2025

Street Haven is a dynamic women's multi-service agency that provides shelter, supportive housing, training supports, and addictions therapy to vulnerable women in Toronto. We were established in 1965 and serve 1500 individuals annually. We have seen an increasing complexity of mental health and addiction needs among our clients. We are seeking a qualified and passionate candidate to take on this temporary role who can be part of our high-performance team and provide comprehensive support to improve the lives of our clients.

Reporting to the Program Director, Shelter and Supportive Housing, The Overnight Supportive Housing Worker provides individualized support to clients, assisting them in achieving their housing-related goals through comprehensive case management, advocacy, and support services. The Housing actively participates in the Shelter and all other Street Haven programs. Housing Support Worker liaises with community agencies, landlords, the Housing Homeless Network, and RENT.

Housing Case Management

• Conduct collaborative initial housing intake assessments
• Support clients in housing search, application, and secured placement
• Assist with income support applications (Ontario Works, Ontario Disability, Stabilization Fund)
• Facilitate client transitions from shelter to community housing
• Provide crisis intervention and eviction prevention support
• Offer life skills coaching, budgeting guidance, and community resource navigation
• Maintain a caseload of 6-10 shelter clients
• Collaborate with Shelter Counsellors

• Facilitate landlord communications and housing site visits
• Support client referrals to essential services (furniture banks, food banks, healthcare, immigration resources, schools, legal services)
• Advocate for client needs
• Collaborate with internal and external housing support networks

Education and Training

• Develop and conduct monthly housing workshops
• Facilitate program development with community service providers
• Provide staff training and agency orientation
• Represent the organization in community organizations

Administration

• Prepare and submit quarterly and final reports to Shelter Support and Housing Administration
• Maintain Housing Help database
• Assist in developing funding proposals
• Update Housing Information Board
• Manage housing and eviction inquiries
• Complete special projects as assigned
• Within the scope of responsibilities, the Housing Support Worker:
• Manages the Housing Program in conjunction with Shelter Counsellors
• Consults Program Manager for major decisions

Qualifications and Requirements

• A 2-year diploma from a registered community in Human Services, Social Work, or a minimum of 2 years of combined and relevant experience.
• Experience working in communal living settings and working with marginalized women would be an asset.

Required Skills

• Strong conflict resolution abilities
• Excellent communication skills
• Proficiency in database management
• Empathy and client-centered approach
• Knowledge of housing support systems
• Ability to work collaboratively

Working Environment

• Evenings, Nights, and/or Weekends
• This position may be single shifted
• This position may involve walking, commuting and participating in client housing, recreational activities
• The environment is dynamic may involve regular exposure to clients who have been homeless and are living with challenges associated with mental health and addictions.

Where we work

This role is based in Downtown Toronto and requires working on-site during the hours of work. Some travel to other sites may be needed.

Inclusion

We are committed to diversity, equity and inclusion. Street Haven is an equal opportunity employer and candidates from diverse communities are strongly encouraged to apply.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please advise us in advance if you require accommodation so we can plan as necessary.

Application process

To be considered for this position, you are committed to the mission of Street Haven. Street Haven is directed by the principles of Housing First and Harm Reduction, with all policies, procedures and service delivery informed by a demonstrated commitment to diversity and inclusion. We strongly encourage applications from women, and we welcome applications from candidates who can relate to and understand the unique needs of our client population.

We thank all applicants for their interest but only those selected for an interview will be contacted.

Application deadline is Friday, October 24, 2025, 11:59pm EST.

1 x Full-Time (40 hours per week, Permanent)

(Mon-Fri; 11p.m.-7a.m)