Sr. Analyst, Property Management, BK, US&C

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Our Opportunity: RBI manages over 5,000 properties globally for the Burger King, Tim Hortons, Popeyes, and Firehouse Subs brands. Reporting to the Sr. Property Manager, Burger King Development & Franchising, the PM position will be responsible for administering the day-to-day site financial and operations matters for a geographic region of Burger King properties (~500 properties, ~1.5mm sqft)

Roles And Responsibilities

• Works closely with Asset Management, Lease Administration, Development, Legal, Finance and Accounting
• Requests primarily come through work order ticketing system (Freshdesk)
• Serve as liaison and point of escalation between Landlords and BK Franchisees to resolve site maintenance and property financial (Rent/CAM) issues
• Respond to inquiries from Franchisees about property management and lease matters
• Represent Burger King as main point of contact for Municipalities in any violations, permits, liens, or other property-related concerns
• Reconcile and work on collections of bad debt
• Coordinate recurring inspections and maintenance of vacant property portfolio, and respond to any urgent issues which arise (vandalism, vagrancy, illegal dumping, etc.)
• Facilitate any concerns which arise related to property taxes, insurance, and utilities alongside Lease Administration and Insurance department
• Work with Legal department on any escalated property operational or financial disputes
• Communicate and creatively problem solve with Landlords, Franchisees, external vendors, and Municipalities on any other real estate matters which arise in day-to-day operations

Required Skills

• At least 3+ years experience in Property Management or Lease Administration related roles
• Degree in business, finance, accounting, or real estate
• Interpersonal and communication skills both internally and externally that show a capability of influencing a wide range of audiences
• Ability to work in teams, particularly cross-functional ones
• Ability to thrive in a fast-paced environment and dealing with uncertainty
• Ability to work with a ticketing system to organize work, manage timeliness and quality of service
• Microsoft Office experience, including Excel, Word, Powerpoint, and Outlook. Past experience with SAP or lease management software (Tango, Yardi, Lucernex, Costar) a plus
• CPM or RPM designation a plus

Key Success Factors

• Ability to prioritize and stay organized with multiple tasks of varying urgency/importance
• Tenacious in staying on top of other parties to ensure they complete their responsibilities
• Being nimble and a good problem solver: able to deal with problems where a precedent solution isn't readily available
• Ownership mentality, humble and collaborative
• Excellent and friendly communication both over the phone and in writing
• Ability to de-escalate tense situations and bring everyone onboard with the solution

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.