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Food and Beverage Assistant Manager

2 days ago

Calgary, Alberta, Canada Heritage Park Historical Village Full time

Job Title:
Food & Beverage Assistant Manager

Department:
Food, Beverage & Event Strategy - Food & Beverage Operations

Position Type:
Permanent Full-Time

Application Deadline:
February 16, 2026

What we offer:

  • Flexible work arrangements
  • Employee discounts on food and retail items and free parking

  • Free entrance to the Park, including to our many public special events

  • Working in a beautiful park setting

  • Generous paid time off, including Vacation days, Sick Time

  • Employer-matched Pension Plan at 5%

  • Comprehensive Benefits package includes Extended Health Care, Dental Benefits, Basic Life Insurance, Accidental Death and Dismemberment, Short-Term and Long-Term Disability, and Employee and Family Assistant Program (EFAP)

Who We Are:
Heritage Park is Canada's largest living history museum and offers visitors a chance to experience life in Western Canada from the 1860s to the early 1950s. The park features historical buildings, costumed interpreters, working antiques, and various exhibits that provide insight into the region's past.

Job Overview:
Reporting to the Food & Beverage Operations Manager, the Food & Beverage Assistant Manager is responsible for the management, supervision, administration and efficient operation of the front of house operations of the Selkirk Restaurant and Railway Cafe.

Responsibilities:
Front-of-House Operations

  • Oversee day-to-day front of house operations of the Selkirk Restaurant and Railway Cafe, including opening and closing procedures, reservation management, and seating assignments
  • Ensure compliance with health and safety regulations, food safety standards, and licensing requirements (AHS and AGLC)
  • Manage inventory levels for front of house sales, serving supplies, and liquor inventory items, including requisitioning inventory items from the warehouse
  • Performs other duties as assigned

  • Collaborate with Marketing on promotional business building ideas and all print and menu collateral

  • Coordinate and oversee Selkirk branded ticketed events and special themed dining experiences

  • Ensure that all cash handling and point of sale procedures are adhered to

  • Propose the wine and beverage offering

  • Work closely with the Chef de Cuisine to ensure clear communication, maximum efficiency, and a collaborative work environment between the Selkirk team and the kitchen

  • Assume various roles as required, including expeditor, server, bartender, hosts, to ensure seamless operation and support staff

  • Ensure table settings and the general condition of the restaurant and its operating equipment meet standards and are well maintained

  • Manage the online reservation system for the Selkirk, including table inventories, black-out dates, special promotions, and guest feedback

  • Administer weekly payroll, ensuring thoroughness and accuracy

  • Supervise day-to-day operations by assigning tasks, setting and monitoring workflow, providing feedback, and ensuring work standards and expectations are met

  • Schedule staff to ensure adequate service levels while being cost-efficient and adhering to budgets

  • Conduct thorough and accurate monthly and annual inventories in accordance with Park standards

Customer Service

  • Develops models and reinforces professional selling, high customer service and safe food handling standards
  • Acquires and maintains a sound knowledge of Heritage Park, its services and any special events taking place and delivers interpretive information and programming relevant to the Selkirk

  • Ensure that staff's quality of product knowledge, food service and uniform standards meet or exceed established standards set by Heritage Park and the high expectations of guests

  • Monitor dining room atmosphere and guest flow to ensure a comfortable and enjoyable experience for all patrons

  • Handle guest inquiries, comments, and complaints in a prompt and professional manner, striving to resolve issues to the guest's satisfaction

  • Oversees the greeting and seating of guests, creating a positive and welcoming impression and ensuring prompt, efficient and courteous service

  • Maintain a strong focus on delivering exceptional customer service and ensuring guest satisfaction

People Leadership

  • Oversees the recruitment, supervision, orientation, training and evaluation of all front of house staff in their department
  • Support the professional development of staff by assigning relevant training, collaboratively resolving problems, and actively coaching team members

  • Regularly assess and enhance performance of front-of-house staff through ongoing feedback, goal-setting, and professional development initiatives, fostering a culture of continuous improvement and individual growth within the team

  • Ensure the team understands how the department contributes to the overall success of the organization

Organizational Excellence and Wellbeing

  • Contribute to inspiring and immersive experiences at the Park by engaging in Heritage Park initiatives that align with our mission and vision, ensuring authenticity in our historical setting and stories
  • Demonstrate commitment to workplace health and safety by complying with Heritage Park's Health, Safety and Environment Management System (HSEMS), following safe work practices, reporting work-related incidents, injuries, and hazards, participating in employer training, and adhering to policies including the Code of Conduct and the Workplace Violence and Harassment policy

  • Demonstrate responsible stewardship of our people, collections, and financial assets by driving growth with innovation, transparency, and financial sustainability, while embracing our historical assets and recognizing all contributors

  • Recognize all contributors to our community as integral to our success, fostering a sense of community and collaboration

  • Actively support a positive work environment by creating an atmosphere of inclusion, engagement, belonging, and fulfillment for employees and volunteers, in line with Heritage Park values

Required Qualifications:

  • 3 to 5 years experience in a supervisory role in casual and /or semi-formal dining establishments
  • Completion of High School
  • Post-secondary education in Hospitality Management, Business Administration, or a related field is an asset
  • Formal training as a sommelier would be an asset.
  • ProServe certification required; WHMIS and Food Safety certifications are strong assets
  • Strong computer skills are on asset to properly work with reservation software, POS and inventory management systems.
  • Excellent leadership skills and a high level of tact and sensitivity when dealing with customers
  • Strong customer service values, together with excellent written and verbal communication skills
  • Self-motivated and take pride in one's work
  • All successful candidates (over the age of 18) will be required to go through an Enhanced Criminal Record Check as a condition of employment

Special Working Conditions:

  • The position will be exposed to weather extremes and will work both indoors and outdoors
  • This position is physically demanding, and the incumbent must have the ability to lift heavy items, stand for long periods of time and walk throughout the Park for extended periods

Hours of Work:

  • The standard hours for this position are 40 hours per week
  • Weekend and evening work is required on an ongoing basis