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Sr. Packaging Quality Technician, Tim Hortons

1 hour ago

Toronto, Ontario, Canada Restaurant Brands International Full time

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Position Description

  • Working in coordination with Tim Hortons Product Excellence Department:
  • In conjunction with Innovation Team, review and assess new product / concepts prior to Test Markets, ensuring definition of critical characteristics and Packaging expectations are documented in Packaging Requirements Worksheet
  • Attend at Supplier(s) sample production runs, and Test Market production runs to ensure product complies with spirit and intent of requirements from the Packaging Requirements Worksheet
  • Reach consensus with supplier and Product Excellence that product complies to spirit and intent of Packaging Requirements Worksheet
  • "Release" accepted product from sample production and/or Test Market production
  • Communicate results of production visits to Product Excellence and Quality Assurance at completion of daily assessment
  • Working at the direction of the Lead, QA:
  • In conjunction with TH QA, create risk profile and risk mitigation strategies for facility to be producing sample/Test Market production
  • Create Action Plan based on risk assessment and during sample production/Test Market production audit facility to ensure compliance to RBI QA requirements and GMP related to production for Packaging Requirements Worksheet
  • At a frequency defined by Director of TH QA, audit production facilities throughout Ontario Province to ensure facilities are complying to RBI QA requirements, Corrective Action Plans (as defined) and testing/inspection frequencies as defined in RBI Specifications
  • Create audit reports and upload results into SPEQ and create Corrective Action Plans in conjunction with TH QA
  • Supporting the Lead, QA as a QC Inspector:
  • Directly inspect product during sample trials, Test Market Production and production to assess compliance to:
  • Specification
  • "Gold Standards"
  • "Endorsement" Samples
  • Packaging Retain Samples
  • Create Inspection Reports for Sensory, Physical and as needed analytical results and upload reports into SPEQ
  • In conjunction with Product Excellence and TH QA provide feedback to production facilities during production in terms of product compliance to TH requirements
  • Create Corrective Action Plan(s), in conjunction with Product Excellence and TH QA, to address products issues where either the intent of the product or the requirements from the Specification are not in compliance.
  • Train Testing Laboratory personnel at Packaging Test Labs
  • Provide training and/or feedback on issues defined during QC Inspections, Packaging Facilitation and/or QA Audits at facilities for products

Education
2-year Technical Degree in Quality, Industrial Engineering Technology, Mechanical Engineering Technology

Experience

  • Performing physical inspections with Standard Test & Measuring Equipment
  • Proficient at "Open Setup Inspections"
  • Knowledge of Vision or other Inspection Systems
  • Conversant in Statistical Process Control applications

Certifications

  • ASQ Certified Quality Inspector
  • ASQ Certified Quality Engineer

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.