Digital Support Analyst
6 days ago
Job Summary
We are seeking a detail-oriented and technically skilled Digital Analyst to join our team. The ideal candidate will be responsible for analyzing digital data, supporting IT infrastructure, and ensuring seamless operation of various systems. This role requires strong problem-solving abilities, excellent communication skills, and a solid understanding of computer networking and support tools. The Digital Analyst will play a critical role in maintaining the efficiency of our digital environment and providing exceptional support to end-users.
Responsibilities
- Monitor and analyze digital data to identify trends and insights that inform business decisions.
- Provide technical support for hardware, software, and network issues across multiple operating systems including Windows, macOS, and Linux.
- Troubleshoot software problems, hardware malfunctions, and network connectivity issues using tools such as ServiceNow, Jira, BMC Remedy, and other ticketing systems.
- Maintain and support computer networking infrastructure including LANs, firewalls, VPNs, and related security protocols.
- Assist in the configuration and management of operating systems and software applications like Microsoft Office.
- Support help desk operations by resolving desktop support issues efficiently while delivering excellent customer service.
- Collaborate with IT teams to implement system updates, security patches, and firewall configurations.
- Document technical procedures and support activities clearly for future reference.
- Communicate technical information effectively to non-technical users to facilitate understanding and resolution of issues.
Skills
- Strong knowledge of operating systems including Windows, macOS, and Linux.
- Experience with computer networking concepts such as LANs, VPNs, firewalls, and network troubleshooting.
- Proficiency in IT support tools like ServiceNow, Jira, BMC Remedy, and help desk ticket management.
- Ability to troubleshoot software issues related to desktop applications and hardware components.
- Knowledge of security protocols including firewall management and network security best practices.
Job Type: Permanent
Pay: $77,500.00 per year
Benefits:
- Company events
- Employee stock purchase plan
- Life insurance
- Tuition reimbursement
Work Location: In person
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