Dispatcher

Working at Walker 

At Walker, your contribution matters. Become part of a team you can count on and where your health and safety are our priority. Our team of more than 1200 people work in environmental waste management and recovery, renewable energy, paving and construction, aggregates, and emulsions chemistries. We are a fifth-generation, family-owned company founded in 1887, operating from our base in the Niagara Region with facilities across Canada and the United States. We care about the environment, each other, and our neighbours, and give back to our communities. Join us on our journey to build a sustainable future, together.

 About the Job

Are you passionate about supporting environmental operations and ensuring materials move safely, efficiently, and responsibly? We are seeking a highly organized and proactive Dispatcher to coordinate and manage the daily movement of our fleet. Reporting directly to the Customer Service Manager, the Dispatcher is an integral part of the Customer Service and Logistics Team. The Dispatcher will ensure timely dispatching, efficient routing, and effective communication between drivers, suppliers, customers, and internal teams to support smooth and cost-effective transportation services. It is imperative to be able to prioritize critical and urgent tasks in a logical and efficient manner to ensure daily activity flows smoothly while maintaining compliance with company policies and transportation regulations. Salary for this role is $70-80K based on experience and qualifications.

What You'll Be Doing 

• Schedule and dispatch drivers in an efficient manner to appropriate locations according to customer or supplier requests and needs; maintain accurate records of dispatches and load details in the transportation management system
• Serve as the primary point of contact for drivers and maintain regular communication to ensure timely deliveries and resolve any issues that arise during transportation. Identify any delayed loads and ensure that customers are notified of changes in delivery schedules. 
• Monitor vehicle locations, driver hours and e-logs, using this data to adjust routes as needed to optimize efficiency and driver workloads. 
• Collaborate with maintenance team to ensure fleet readiness and compliance with safety regulations.
• Maintain knowledge of transport equipment and regulations to understand how drivers can be routed, based on limitations imposed by equipment specifications and regional regulations. 
• Maintain a thorough understanding of various shipping sites, suppliers, and customers locations around Ontario, in order to efficiently schedule deliveries and identify backhaul opportunities. 
• Troubleshoot for data entry errors 
• Assist in other areas of the business that are involved in the dispatching process, including working closely with the fleet coordinators, purchasing, and sales team. 

Here's What You Need

• High school diploma or equivalent (post-secondary education in logistics or transportation is an asset).

• 3-5 years of dispatch or logistics experience. 

• A valid G Class Ontario Driver's Licence.

• Intermediate proficiency with Microsoft Office (Excel, Outlook and Word) for reporting and data management.

• Strong understanding of transportation regulations and fleet management practices.
• Proficient using dispatching software and GPS tracking systems.
• Excellent customer service and communication skills. 

What's in it for you 

• You become part of a team you can count on
• A comprehensive total rewards package and benefits to support your wellbeing
• Leaders who support your growth and success
• A workplace that provides the best health & safety practices in industry
• Give back to your community with two paid volunteer days annually and opportunities to become involved in events

At Walker, your contribution matters. If you share our commitment to giving back to your community and caring about the environment we'd love to hear from you. Our workplaces strive to reflect the diversity of the communities in which we operate.  We welcome applications from qualified candidates of all ethnicities, race, religions, gender identities and expression, Indigenous communities, and persons with disabilities.  

 Should you require any accommodation in applying for this role, or throughout the interview process, please let us know when contacted and we will work with you to meet your needs. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.