Senior Manager, Talent Acquisition

Title: Senior Manager, Talent Acquisition

Reports to: VP People

Type: Full-time

Location: Remote, Canada

About Castlemain

At Castlemain, we help people understand, access, and engage with class action settlements and community programs. Our work begins with claimants, ensuring they are supported with trauma-informed, culturally grounded communications and backed by expert project management and community-focused care.

Whether we're delivering national noticing campaigns, providing direct claimant support, or partnering on community program building, we work with law firms, governments, Indigenous organizations, and administrators on national programs that ensure results.

Communication and community support is about more than sharing information — it's about supporting well-being, healing, and connection. That's why our programs are designed to respect the dignity of community members and support the wellness of everyone involved.

With more than 200 team members, many of whom are Indigenous, we deliver services in English, French, and several Indigenous languages across the country, ensuring people are heard, respected, and supported.

About the Role

The Senior Manager, Talent Acquisition will lead the design and delivery of Castlemain's recruitment strategy. The role focuses on building sustainable talent pipelines, strengthening Indigenous partnerships, and enhancing recruitment and retention practices that reflect Castlemain's trauma-informed and culturally grounded approach.

Responsibilities will include:

Strategic Leadership and Planning

• Lead the design and execution of Castlemain's Talent Acquisition strategy to attract, hire, and retain top talent across all programs and regions.

• Partner with senior leadership to forecast workforce needs and develop proactive recruitment and succession plans aligned with organizational priorities.

• Partner with the People Team to build and implement retention-focused initiatives, such as referral programs, internal mobility opportunities, and recognition of long-term contributors.

• Develop and oversee a comprehensive internship and student placement program, including partnerships with universities, colleges, and Indigenous training institutions.

Partnerships and Community Engagement

• Establish and maintain strong relationships with Indigenous communities, organizations, and educational institutions, supporting inclusive and culturally grounded recruitment practices.

• Represent Castlemain at career fairs, conferences, and community events to promote employment opportunities and foster long-term talent pipelines.

• Collaborate with internal teams to ensure that recruitment processes are trauma-informed and culturally safe.

Team Leadership and Development

• Lead, coach, and develop the Talent Acquisition team, including direct oversight of the Manager, Talent Acquisition, who is responsible for full-cycle recruitment delivery.

• Provide mentorship, performance feedback, and development opportunities to enhance the team's capacity and alignment with organizational goals.

• Foster a culture of collaboration, accountability, and continuous improvement within the People Team.

Recruitment Deliver and Support

• Oversee the creation, review, and management of employment contracts, ensuring consistency, compliance, and alignment with policy and employment standards across provinces and territories.

• Partner with the People Team to optimize systems, workflows, and metrics that support recruitment efficiency and data-driven decision-making.

• Develop, track, and analyze recruitment and retention metrics to assess performance, identify trends, and inform strategy adjustments.

• Ensure all recruitment practices comply with applicable employment legislation, privacy laws, and Indigenous engagement principles.

Program Development & Innovation

• Build and launch a formal employee referral program to engage current staff in talent attraction and enhance retention.

• Collaborate with the People Team to co-develop career pathing, onboarding, and retention strategies that strengthen employee experience and organizational culture.

• Stay current on emerging trends in recruitment, Indigenous workforce development, and talent acquisition technology to drive innovation.

We're looking for someone with:

• Post-secondary degree in Human Resources, Business Administration, or a related field (or equivalent combination of education and experience).

• CPHR, CHRL, or RPR designation — or other recognized recruitment/talent acquisition certification considered an asset.

• 8+ years of progressive experience in Talent Acquisition or Human Resources, including at least 5 years in a leadership or strategic recruitment management role.

• Demonstrated success building and leading high-performing recruitment teams in a fast-paced, multi-jurisdictional organization.

• Proven ability to design and implement recruitment and retention strategies, including referral programs, internship pipelines, and community partnerships.

• Experience developing and maintaining relationships with Indigenous communities, organizations, and educational institutions.

• Strong understanding of Canadian employment standards and experience managing employment contracts and offer processes across multiple provinces and territories.

• Skilled in data-driven decision-making, including recruitment analytics, metrics, and system optimization (e.g., HRIS/ATS tools).

• Exceptional communication and stakeholder management skills, with the ability to influence, coach, and collaborate across all levels of the organization.

• A strategic thinker who can balance long-term planning with hands-on execution.

• Deeply people-oriented, with a collaborative and coaching-based leadership style.

• Culturally grounded and committed to trauma-informed, inclusive, and community-driven practices.

• Highly organized and adaptable, able to manage multiple priorities while maintaining attention to detail.

• Brings curiosity, humility, and a learning mindset, always looking for ways to improve and evolve our approach to recruitment and employee experience.

• Previous experience working with Indigenous peoples and/or communities is considered an asset.

• Bilingual proficiency in French and English is an asset.

At Castlemain, we recognize that the best candidate may not meet all criteria listed above. We encourage all those with relevant experience to apply even if you don't match the posting perfectly.

Compensation

Base Salary Range: $90,000 - $120,000 per year

Company Benefits

• Health, dental, life, and disability coverage

• Employee Assistance Program (EAP)

• Flex Health Spending Account (MyHSA)

• Cell phone benefit

• 3 weeks of vacation (accrued annually)

• Floater Days: Paid days off provided in lieu of provincial statutory holidays

• All health, dental, EAP, and flex benefits are 100% employer paid

Application Process

Qualified candidates are invited to submit their resume and cover letter, highlighting their relevant experience and interest in this position.

An Equitable Employer

Castlemain is committed to advancing equity, diversity, and inclusion in all its forms — a commitment that enriches our company culture, strengthens the ideas we generate, and enhances the quality of service we provide to our clients.

We encourage applications from Indigenous peoples, racialized communities, women, persons with disabilities, LGBTQ2S+ people, and others from historically marginalized groups.

Castlemain is committed to providing employment accommodations under the Human Rights Code and Accessibility Disabilities Act. If you require accommodation during the recruitment process, please inform us — we will work with you to meet your needs.