Program Manager Workforce Development for Persons with Disabilities

Position

Program Manager, Workforce Development for Persons with Disabilities

Location

Calgary AB

Type

Full Time - 12 Month Contract

Salary

Starting at $78,000

Break Barriers. Employ Change.

At Prospect, we value the diversity of people. Diversity at Prospect means a workplace where individual differences are recognized and appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.

Prospect helps people get jobs. We're a not-for-profit and registered charity, so while the bottom line can't be ignored, it's not our priority. Clients are.

We welcome anyone who is looking for a better life through employment. We work with candidates who have degrees; we also work with people who are experiencing homelessness or experiencing a mental health condition or challenge. We can help upgrade clients skills; we can also work with an employer to help them understand a disability. Above all, we're creative and resourceful.

In collaboration with the Senior Manager, the Program Manager assists in administering the program(s) , which includes setting goals and providing delivery of enterprise-wide initiatives to maximize end results. In addition, this position leads a team within the assigned program, which includes leading performance initiatives that will capitalize on Prospect's overall business and performance goals.

What will you do?

You will be leading a team out of our Edmonton office who are working to support clients with disabilities in their journey to finding employment.

Program Management:

• Serves as the primary owner of program or functional deliverables, accountable for outcomes, reporting, and quality standards
• Supports development and implementation of operational work plans aligned with funding, community needs, and organizational goals
• Applies labour market trends, functional best practices, and tools to guide staff and support effective service delivery
• Monitors day-to-day program or functional activities to identify operational issues, service gaps, or workflow challenges, and escalates concerns to more senior leadership as needed
• Contributes to funding proposals, RFPs, or functional documentation as required

Leadership & Talent Development:

• Leads recruitment, selection, onboarding, and performance evaluations for program staff
• Supervises program staff by providing direction, input and feedback
• Coaches team members in service delivery, functional skills, and leadership development
• Champions diversity, equity, inclusion, and accessibility practices across the team
• Ensures performance evaluations are completed in a timely and effective manner
• Ensures that staff are informed participants regarding overall planning/contract decisions and outcomes
• Works in collaboration with HR to provide ongoing direction and assistance to team members on employee relations issues
• Acts as an ambassador to address attitudinal barriers, remove stigmas attached to clients with barriers to employment, and provide education on accommodations
• Ensures all program staff can independently use related technology and databases
• Champions Prospect's goals, vision, mission, and brand pillars

Administration:

• Monitors program or functional budgets, supports approval of expenditures within delegated authority, and escalates variances as needed
• Ensures timely and accurate submission of reports, deliverables, and operational documentation
• Oversees compliance with contractual, legal, and organizational requirements
• Collaborates with support services (Finance, HR, IT, etc.) to ensure operational efficiency

Stakeholder Leadership

• Serves as a primary point of contact for funders, functional stakeholders, or program partners.
• Represents the program or functional area in external sector activities, working groups, or community collaborations.
• Develops and maintains relationships with employers, funders, and other external stakeholders relevant to the program or functional area.
• Supports alignment of program or functional work with broader organizational goals.

What does it take to do this job?

• Completion of a post-secondary degree in Social Sciences, Business, Public Administration, or a related field, or an equivalent combination of education and experience.
• Minimum of 7 years of progressively responsible experience, including at least 3 years in program or functional management roles within nonprofit, social impact, or community service settings.
• Demonstrated experience managing complex programs with multiple deliverables, diverse teams, and high external accountability.
• Proven ability to lead staff, including new leaders, while fostering effective collaboration across program areas or functional teams.
• Strong analytical and operational planning skills, with the ability to translate labour market trends and program data into actionable operational strategies.
• Skilled in contract management, budget development, and oversight of program performance, with direct accountability for financial targets and deliverables.
• Proven ability to build and sustain productive relationships with funders, government partners, employers, and community stakeholders.
• Advanced proficiency with technology platforms used in program operations, including CRM systems, reporting tools, and Microsoft Office applications.
• Demonstrated track record in designing and executing operational plans that enhance program effectiveness and achieve measurable results.
• Proven ability to build consensus and influence internal and external stakeholders to advance program and organizational objectives.
• Advanced written and verbal communication skills, including presenting program strategies, challenges, and outcomes to funders and leadership audiences.
• Applies emotional intelligence, cultural competency, and trauma-informed practices to foster inclusive, psychologically safe, and high-performing teams.
• Demonstrated experience in coaching, mentoring, and developing leadership capacity in staff and emerging leaders.
• Proven ability to lead change management efforts during periods of organizational growth, transition, or program evolution.
• Demonstrated commitment to advancing equity, diversity, inclusion, and accessibility (EDIA) in leadership and program execution.

Further Notes:

• All employees must successfully pass a background check
• Some travel will be required
• This position operates in a hybrid work environment; employees must be able to work both on-site and remotely based on program and/or office requirements.

If you require an accommodation in order to participate in the application or selection process, please contact the HR/Recruitment department at

Prospect will consult with all applicants who request accommodation during the process to ensure that the accommodation provided takes into account any individual accessibility needs. Any information received relating to accommodation will be addressed confidentially.

Prospect strongly believes in its five brand pillars and is looking for great candidates who share the same beliefs:

Enthusiastic

Prospect approaches every opportunity with enthusiasm. We drive change with energy, optimism and commitment. Anyone who walks through our doors can feel the positive energy.

Professional

In every facet of our work, our actions show a commitment to professional management and service delivery. Prospect is accountable, ethical and honest.

Innovative

Prospect creates change by envisioning the end game and creating the means to realize it. We believe asking "why not?" aids progress. Solutions are created when we think beyond traditional boundaries.

Inclusive

Prospect is driven to achieve equal access for all to opportunities and resources. We strive to create a fair, healthy and high-performing environment where everyone is respected, encouraged and motivated, and their contributions help Prospect attain its goals.

Collaborative

Prospect seeks different perspectives. All parties must be engaged, including for-profit, not-for-profit, funders and government. Only by understanding all points of view can we create inclusive workplaces.