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Manager, Technology Quality Management

2 weeks ago

Saint John, New Brunswick, Canada Irving Oil Full time

As a strategic and collaborative Quality Manager, you will lead the Technology Quality Management Program and take ownership of training and communications capabilities across the Technology organization. Your goal willbe to establish and sustain quality standards, drive continuous improvement, and ensure effective communication and training practices that support our evolving technology landscape.  Your success is measured by the sustained impact of enhanced processes and services that consistently elevate standards across teams, systems, and stakeholder experiences.

What We Offer:  

  • Work Environment – Work onsite in our beautiful home office building with access to a fitness facility, onsite nurse, and a café
  • Competitive Compensation – Includes an annual bonus plan, pension plan, and parking allowance
  • Flexible Benefits Plan – In effect from day one and offers three levels of coverage to select from to meet your unique, personal needs
  • Paid Vacation – There is an annual option to purchase additional vacation, too
  • Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
  • Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation-matching program

Your Responsibilities:

  • Lead the development and enforcement of Quality Management (QM) practices to elevate Technology services and design and implement procedures, templates, and training materials to support QM execution and analysis
  • Facilitate a cross-functional collaboration through a Quality Working Group and advocate network
  • Monitor key quality metrics, conduct assessments, and refine programs to align with standards and best practices
  • Drive continuous improvement to ensure technology solutions consistently meet evolving quality expectations
  • Analyze business needs to guide effective technology solutions and strengthen capabilities
  • Manage internal communications and training to keep staff informed and aligned with process changes and priorities
  • Lead strategic initiatives that support Technology goals, including the rollout of new capabilities and targeted objectives
  • Monitor and report on program performance, escalating roadblocks and recommending solutions
  • Build trust and visibility across the organization as a champion for quality and continuous improvement

Your Skills:  

  • Strong strategic orientation with the ability to align quality initiatives to organizational goals, facilitate stakeholder engagement, and drive cross-functional collaboration
  • Exceptional communicator with fluency in both technical and user-friendly language; skilled in coaching, interpersonal dynamics, and delivering clear written and verbal messaging
  • Proven expertise in quality assurance, process improvement, governance, and quality management systems, with deep knowledge of assurance metrics and industry best practices
  • Highly skilled in data analysis, statistical reporting, and visualization using spreadsheets, graphs, and flow charts; proficient in Microsoft applications and project-based environments
  • Organized and detail-oriented, with a strong ability to prioritize, perform under pressure, and navigate ambiguity through structured planning and problem-solving

Your Experience:  

  • College diploma or university degree in computer science or business administration, or 5+ years of equivalent professional experience
  • Certification in Quality Management (e.g., Six Sigma) preferred, with 10+ years of hands-on experience in designing and implementing quality management programs
  • Minimum 3 years in a leadership role managing all facets of a Quality Management team, including planning, control, assurance, and continuous improvement

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that's created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone's responsibility.​

Job Requirements - Work Experience

Management, Operations, Project Management

Job Requirements - Education

Bachelors: Information Technology