service drive specialist

2 weeks ago

Pickering, Ontario, Canada Drive Auto Group Full time

Drive Autogroup
We have a vision of providing unforgettable guest experiences and our guest experience is driven by a dedicated team of employees whose job satisfaction is of equal importance to us.

We believe that every employee plays a pivotal role in our success, and we are dedicated to making each opportunity with us just as rewarding. At Drive Autogroup you will experience the innovative, creative, and collaborative approach behind all our brands.

Career Opportunity
Pickering Honda is looking for a full-time Service Drive to join the automotive dealership. The candidate should have excellent written and oral capabilities; offer honesty, reliability, and flexibility. Customer service, organization and multi-tasking are crucial to the environment.

Responsibilities

  • Provide basic information to general inquiries relating to our Service Operations, using common sense and discretion in divulging company information
  • Handle switchboard duties in a friendly, efficient, and tactful manner, including taking all incoming calls, re-directing calls, and taking messages if necessary.
  • Demonstrate sensitivity toward customers and strong interest in exceeding customers' expectations.
  • Communicate with customers to set and confirm service appointments
  • Ability to work a flexible schedule, including weekends and evenings.
  • Works with all departments in the dealership, charts and monitors daily activities.
  • Capable of project a positive image every time you place or receive a telephone call.
  • Is capable of addressing customer hesitation and resistance with patience and empathy.
  • Schedule and book appointments for Service
  • Promote special service programs

Qualifications

  • Minimum of 2 years related work experience preferably in an automotive dealership (e.g. Customer Service, sales or call centre role)
  • Microsoft Word, Excel, PowerPoint and Outlook exposure minimum of 1 year
  • Dealership experience is an asset
  • Demonstrate strong communication and interpersonal skills
  • Display positive energy

What We Offer

  • Competitive compensation plans
  • Collaborative team dynamic and Family-like atmosphere
  • Employee purchase plans and company discounts
  • Supportive work environment
  • Health and wellness initiatives
  • Exciting company events

Your professional journey is more than a series of job titles and responsibilities and we encourage your application even if you don't meet all the qualifications. If you're looking to further your career with a growing organization where you can use your knowledge, skills, and talents, then we are looking forward to hearing from you.

Drive Autogroup is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported. Should you require accommodation or support throughout the recruitment process, we will work with you to meet your needs.
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