Trade Officer Guarantees Team

Job Description

WHAT IS THE OPPORTUNITY?

Trade Officer Guarantees supports with end-to-end processing of Trade Finance product i.e. Guarantees / Standby Letter of Credit. The competence with which the incumbent's duties are carried out has a major impact on operational, financial and on the reputation risks on the RBC globally and on its clients.

WHAT WILL YOU DO?

• Input/Release function for Issuances/Amendments Standby/Guarantees.

• Checking of Standby/Guarantee claims presented at RBC counters (across Canada).

• Input & release of payment related to Standby/Guarantee.

• Performs release functions of Guarantee cancellations.

• Upon request by beneficiary/clients, performs discrepancy clarification for Guarantee/Standby presentations.

• As identified through Image Pending Clarification workbaskets, performs investigations/clarifications.

• Ability to prioritize for impact as it pertains to workload and volumes.

• Manage internal and external client relationships from a service perspective, including direct client interactions where appropriate.

• Proactively manage escalated items to satisfactory resolution.

• Responsible for the end-to-end transaction for internal/external clients.

• Provides consistent service within established Client Service Commitments/Service Partner Commitments and seeks to improve the quality, timeliness and consistency of responses to clients.

• Ensures that all paper documentations are filed according to audit practices.

• Exercise diligence in complying with operational risk policies and guidelines.

• Responsible to Monitor Generic E-Mail Box (IOL) and attend/respond for the end-to-end transaction.

• Comply with Anti-Money Laundering guidelines and policies, Trade Restricted Countries and Risk Approval processes.

• Ensures all authorities (SECAF, delegated authorities, systems access) etc. are adhered too, reviewed and understood.

• Contributes to the overall success of the team by actively working together, sharing new ideas and best practices.

• Ensures that all required training remains current (AML, Code of Conduct, Health and Safety).

• Provide feedback to Manager in an ongoing effort to improve efficiency and improve customer service.

• Ensures the identification of recurring system and procedural problems, recommending possible solutions.

WHAT DO YOU NEED TO SUCCEED?

 Must have:

• Knowledge of product rules set by ICC (UCP600, ISP98, URDG758, ISBP)

• Trade software such as Trade 360 (T360)

• 3-5 years Trade processing knowledge with a good knowledge of Guarantees and Standby Letter of Credit

• Excellent client experience and communication skills (verbal and written).

Nice-to-have: 

• Certified Documentary Credit Specialist (CDCS)

• Knowledge of Swift 7 series message and payment.

• French Language

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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