DIT - Google Technical Support Lead (ON)

DependableIT is a trusted Canadian leader in customer experience, managed IT, and advanced technical support services. For over two decades, we've partnered with North America's leading organizations to deliver reliable, scalable, and innovative solutions across cloud, AI, and managed services.
As we continue to expand our Managed Services and Google Cloud capabilities, we are investing in senior technical leadership roles that can support complex client environments, drive operational excellence, and help shape the future of our technical services practice.
At DependableIT, we are building the next generation of managed services—combining deep technical expertise, proactive support models, and strong client partnerships. You'll be joining a team that values ownership, accountability, and continuous improvement, with the opportunity to play a key role in shaping our Google Cloud and AI service offerings.
Role Overview:
We are seeking a Google Technical Support Lead to serve as a senior technical resource within our Managed Services division. This role acts as the primary technical point of contact for key clients running mission-critical workloads on Google Cloud Platform (GCP), with a strong focus on AI-enabled environments.
 
You will be responsible for ensuring the stability, performance, and scalability of client cloud environments while performing ongoing evergreening and optimization activities. This includes monitoring AI workloads, maintaining data pipelines, managing cloud infrastructure, and translating technical insights into meaningful business outcomes for clients.
 
This is a hands-on, client-facing leadership role that blends deep technical expertise with strong communication, ownership, and accountability.
 
Important Information:

Base Salary: $100,000 – $140,000 CAD annually, based on experience

Report to: Vice President or designate

Location: Hybrid (Hamilton, ON) – travel as required 

What We Have to Offer:

Comprehensive health and dental benefits

Opportunities for professional development, certifications, and growth within DIT's Managed Services and Cloud practices

Exposure to advanced cloud, AI, and enterprise-grade client environment

Working as a  Google Technical Support Lead, You Will:
Cloud Infrastructure & Managed Services

Act as the technical owner for client GCP environments, including IAM, networking (VPCs), security controls, and compliance.

Monitor system health, uptime, and performance, serving as the primary escalation point for cloud-related incidents and performance issues.

Manage capacity planning, quotas, and scaling strategies across Compute Engine and related services to balance performance and cost.

Ensure environments follow GCP and DIT best practices for reliability, security, and cost optimization.

AI Environment Maintenance & Evergreening

Monitor AI and ML workloads in production, including latency, throughput, and reliability, and proactively identify risks such as model drift or data quality issues.

Maintain and optimize data ingestion and processing pipelines (e.g., Cloud Dataflow, Pub/Sub) to ensure models are continuously fed with high-quality data.

Support ongoing evergreening initiatives, including API upgrades, platform enhancements, and adoption of newer GCP or Vertex AI features.

Ensure consistency and parity between development, staging, and production environments.

Client Success & Technical Leadership

Own the technical roadmap for assigned clients, ensuring migration milestones, optimization initiatives, and deployment timelines are met.

Prepare and lead Quarterly Business Reviews (QBRs) focused on platform stability, performance trends, cost efficiency, and forward-looking recommendations.

Translate complex technical metrics into clear, business-focused insights for both technical and non-technical stakeholders.

Develop and maintain runbooks, documentation, and operational assets tailored to each client's environment.

Collaborate closely with internal delivery, cloud, security, and leadership teams to continuously improve service quality and maturity.

Minimum Qualifications

Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.

5+ years in a customer-facing technical role such as Technical Support, Technical Account Manager (TAM), DevOps, or Cloud Engineer.

Hands-on experience managing workloads on Google Cloud Platform (GCP).

Foundational understanding of the AI/ML lifecycle, including data preparation, training, deployment, and monitoring.

Strong troubleshooting skills and experience supporting production environments.

Preferred Qualifications

Google Cloud certifications such as Professional Cloud Architect or Professional Data / ML Engineer.

Experience with Vertex AI, BigQuery ML, BigQuery, or Looker.

Infrastructure-as-Code experience using Terraform or Google Cloud Deployment Manager.

Experience with data orchestration and data ops tools (e.g., Cloud Composer / Airflow).

Proven ability to communicate technical performance and risk in business-impact terms.

French/English bilingualism is an asset

Additional information:

Candidates must be legally able to work in Ontario, Canada

Candidates should not be convicted of a criminal offense for which a pardon has not been received

Website:
 
#INDHP

---