Case Worker

About the Job:

Position Summary:

The Women's Shelter case worker is responsible for supporting the homeless with their housing needs. They provide resources, information, and coordination of services, to create and monitor client's progress for treatment plans and recovery support.

General Management Duties and Responsibilities:

• General responsibilities including shelter welcome packages and welcome files
• Providing support to clients who are facing challenges including Poverty, homelessness
• Have intentional housing conversations with those in the shelter during the first two weeks
• Provide passive housing search materials to those that have been in the shelter two weeks or less
• Create Individualized Housing Plans with those that have exceeded two weeks in shelter and are receiving more staff attention to operationalize their housing plan
• Circulate throughout the facility and engage with any of those that have stayed in the shelter, using motivational interviewing and opportunities to engage in housing focused conversations
• Rapid Re-Housing or Permanent Supportive Housing program
• These staff play a critical role in connecting longer-term shelter guests to Coordinated Entry
• These staff also play a critical role in getting those shelter guests that are eligible for Rapid ReHousing or Permanent Supportive Housing 'document ready' so that they are imminently house-able should a vacancy become available in a housing program in the community
• Other assessments as required (i.e. mental health status exams, wellness checks, etc.)
• Provide specialized case management and community outreach
• Assess and refer clients to other service providers as appropriate (substance abuse and medical care treatment)
• Participate in case conferences with community partners
• Provide individual and group life skills training
• Assist enrollment in educational courses, interview preparation, and job searches
• Understand and be able to integrate a philosophy of client-centered care into daily responsibilities
• Demonstrate a strong commitment to quality care and service delivery based on SHIP's Mission and Values
• Ensure appropriate records are kept and ensure that statistical information is maintained as per agency standards
• Adhere to the agency Health & Safety Program and the Client Safety Framework in the promotion of client safety
• Perform additional duties as required/delegated by Management

Qualifications:

• Post-secondary education in Social Work, Social Services, Health Services, or equivalent
• 2-3 years' experience providing support to the homeless population
• Understanding of the Housing First philosophy
• Understanding of homelessness and at risk of homelessness
• Excellent time management, prioritization abilities, and communication
• Strong working knowledge of Microsoft software (e.g. Excel, Word, etc.)
• Working knowledge of SPDAT and HIFIS
• Must have a valid Ontario's Class "G" Driver's License, and a vehicle with adequate insurance coverage
• Valid Certification in First Aid & CPR
• Training in ASIST and CPI

Reporting Function:

The Case worker reports to the Manager of the Edith Mac Men's Emergency Shelter. They work with both internal and external clients and will interact with all levels within the organization.

Working Conditions and Physical Requirements:

• Monday – Friday 7:00 AM - 3:30 PM with the ability to work excess/overtime hours where required
• Able to sit for prolonged periods of time
• Able to answer and communicate telephone calls and general computer use
• Able to lift up to 20lbs (product, documents, etc.)
• Vehicle travel to sites for visits/walk-throughs
• Able to lift up to 20lbs (product, documents, etc.)
• Travel by vehicle to community sites for client support as required

SHIP Values:

• Compassion, Hope, Inclusiveness, Respect, Professionalism

"SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process".

Please note that we use automated screening tools as part of our recruitment process and are reviewed to support fair and equitable hiring practices

Monday to Friday 7:00 AM -3:30 PM

Union hours per week