Director, Collections

Join one of Canada's fastest-growing companies and be part of something extraordinary – welcome to goeasy At goeasy, our people and culture are at the heart of everything we do, and we're proud to be recognized for it. We've earned prestigious accolades such as Waterstone Canada's Most Admired Corporate Cultures, Canada's Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We're also thrilled to be named a Greater Toronto Top Employer and proudly certified as a Great Place to Work. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada's leading alternative consumer lenders, we're passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you Join us, and together, let's create a future of financial empowerment.

Are you an operational leader with a passion for driving performance and efficiency in collections? LendCare is seeking a Director, Collections to oversee the execution of our collections strategy, manage day-to-day operations, and ensure optimal performance across our teams. Reporting to the Vice President, Portfolio Servicing, this role is critical in delivering strong recovery outcomes, maintaining compliance, and supporting workforce planning and resource optimization.

You'll bring a hands-on leadership style, strong analytical capabilities, and a deep understanding of collections operations to lead a high-performing team and drive continuous improvement across the collections lifecycle.

What will you be doing?

• Overseeing daily operations across our collections portfolios, ensuring consistent execution and performance.
• Managing a large, distributed team across centralized call centres and remote locations, with a focus on coaching, engagement, and accountability.
• Driving workforce management strategies, including staffing models, scheduling, and productivity planning to meet service level and recovery targets.
• Implementing initiatives to improve recovery rates, reduce delinquency, and mitigate credit losses.
• Collaborating with internal partners to align collections efforts with broader portfolio goals.
• Using data and performance metrics to identify trends, optimize workflows, and support forecasting and resource planning.
• Ensuring compliance with internal policies and external regulations, including Canadian collections standards.
• Presenting operational insights and strategic recommendations to senior leadership.

What experience do you have?

• 8+ years of leadership experience in collections, credit risk, or call centre operations (financial services experience preferred).
• Proven success managing large teams and delivering operational results in fast-paced environments.
• Strong understanding of workforce management principles and tools.
• Analytical mindset with the ability to translate data into actionable operational strategies.
• Experience with centralized collections models and remote team structures.
• Knowledge of Canadian collections laws and compliance frameworks (an asset).
• Excellent communication and stakeholder management skills.
• A university degree in Business, Finance, or a related field (MBA or equivalent experience preferred).

This role requires on-site attendance at our LendCare office: 1315 Pickering Parkway, Pickering, ON

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Diversity, Inclusion, and Equal Opportunity Employment:

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

Additional Information: 

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.