Service Advisor

2 weeks ago


Kitchener ON NC X, Canada Kitchener Chrysler Dodge Jeep Ram Full time

Position Summary

The Service Advisor is responsible for delivering an exceptional customer experience by accurately documenting vehicle concerns, recommending maintenance and repair services, and managing repair orders from start to finish.

Key Responsibilities

  • Greet customers and act as the main point of contact in the service department
  • Perform vehicle walk-arounds and document concerns accurately
  • Open, manage, and close repair orders in the DMS
  • Recommend required and preventative maintenance based on OEM guidelines
  • Communicate repair status clearly with customers and internal teams
  • Review completed work and explain invoices at vehicle delivery
  • Meet performance targets for sales, CSI, and productivity

Qualifications

  • Previous automotive service or customer service experience preferred
  • Strong communication, organization, and sales skills
  • Ability to work in a fast-paced environment
  • Basic mechanical knowledge is an asset
  • Experience with dealership software (PBS, CDK, Reynolds, etc.) an asset
  • Valid driver's license

Compensation

  • Competitive pay plan with commission/bonus opportunities
  • Benefits available after probation (if applicable)

Job Type: Full-time

Pay: $20.81 per hour

Expected hours: 42 per week

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match

Work Location: In person


  • Service Advisor

    7 days ago


    Kitchener, ON NC A, Canada K-W Mitsubishi Full time

    K-W Mitsubishi is currently seeking a Service Advisor to join our team of customer focused professionals.Purpose/Summary of Position:The Service Advisor is responsible for ensuring that our service customers receive timely, friendly and efficient service. Acting as a liaison between the customer and our technicians, the Service Advisor recommends required...

  • Service Advisor

    2 days ago


    Kitchener, ON NC C, Canada Altruck International Full time

    Are you a customer focused individual with experience in the Medium/Heavy Duty truck, Automotive or Construction industry? If so, we have an exciting career opportunity for youAltruck International Truck Centres is currently seeking a Service Advisor for its Kitchener location. This is a contract role.The hours of this position are Mondays – Fridays, 7:00...


  • Kitchener, ON NC K, Canada All Brite Glass Full time

    Join a Company That Sees the Big PictureAll-Brite Glass & Tint is a leading, locally owned and family-operated business serving the automotive, commercial, and residential markets for over 30 years. Known for quality, safety, and trust, we deliver expert Glass Repair, Replacement, and Window Film Services across the Tri-City region and beyond.We're growing...


  • St. Catharines, ON LM Z, Canada TRIVIERI SERVICE CENTRE Full time

    Job Overview:We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be the primary point of contact for customers bringing their vehicles in for service or repair. Your role will involve providing exceptional customer service, and ensuring customer...

  • Service Advisor,

    2 days ago


    Kitchener, ON NB E, Canada Mercedes-Benz Kitchener-Waterloo Full time

    Service AdvisorMercedes-Benz Kitchener-Waterloo – Kitchener, ONProud member of Pinnacle AutomotiveOverviewAt Mercedes-Benz Kitchener-Waterloo, we believe excellence begins with integrity, teamwork, and pride in the craft. As proud part of Pinnacle Automotive group, we offer more than a workplace—we offer a community built on trust, support, and shared...


  • Kitchener, Canada Gemini Motors Full time

    WE HAVE AN OPPORTUNITY FOR A SERVICE ADVISOR IN OUR VERY BUSY SERVICE DEPARTMENT. THE SUCCESFUL CANDIDATE WILL BE VERY CUSTOMER ORIENTED, BE VERY ORGANIZED, AND HAVE AN ABILITY TO LEARN WITH A VERY GOOD ATTENTION TO DETAIL. IN THIS ROLE YOU must be Self-motivated, well organized and have great listening skills. Some experience and/or a good working...


  • Kitchener, Canada Gemini Motors Full time

    Job Summary: Gemini Motors is looking for an experienced Automotive Service Advisor to join our team of professionals. **Duties**: - Greet customers and assess their service needs - Provide detailed explanations of services recommended and needed - Schedule service appointments and follow up with customers - Communicate with the service team to ensure...


  • Kitchener, Canada Kitchener Honda Full time

    Kitchener Honda is looking for someone that pays attention to detail, excellent communication skills, Strong customer service skills, the ability to work independently and efficiently and Someone who considers themselves a "People Person"! - Must be organized and attentive to detail. - Willingness to learn, work hard and be a team player. - Contribute to...


  • Kitchener, Canada Wendell Motors Chrysler Dodge Jeep Ram Full time

    ''' Service Advisor **Duties**: - Greet customers and provide exceptional customer service - Listen to customer concerns and accurately document them - Schedule appointments and manage service requests - Communicate with technicians to ensure timely completion of repairs - Provide estimates for repairs and discuss options with customers - Upsell additional...


  • Kitchener, Canada Heffner Toyota Ltd Full time

    Are you ready to **EXCEL** in the ever growing automotive industry. - If you don’t know **ASK**. We are all here in expectation of a clean respectable working environment. The only way to achieve this is with **YOU!**_ Customer service is paramount; we believe firmly in “it might not be your fault but it is your problem” and we want all our staff to...