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Lead Platform Engineer
2 weeks ago
About Us_
// At Masabi, we're driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.
Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we've partnered with large players in the transport space, including Uber, Moovit and Transit.
Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you'll find the tools you need to build the career you want. Whether you're taking the direct route or trying a new path, we'll support you no matter what.
The Role_
// We're looking for a Lead Platform Engineer to help shape and scale the infrastructure that powers Masabi's products.
This is a senior individual contributor role for someone who enjoys building reliable, scalable systems and helping others do the same. You'll take ownership of core platform capabilities across infrastructure, CI/CD, observability, and reliability, and work closely with teams across engineering to improve how we ship, scale, and operate software.
Location_
// This role is available remotely for candidates based in Canada (Eastern timezone).
What You'll Be Doing_
Build and scale platform foundations
Lead platform architecture design conversations across infrastructure and deployment systems
Develop and evolve infrastructure as code and shared tooling (Terraform, CloudFormation, Puppet, etc.)
Introduce automation-first approaches to simplify operations and reduce manual effort
Support global growth by bootstrapping new environments and enabling multi-region scalability
Accelerate delivery and developer experience
Design secure, efficient CI/CD pipelines that support fast, high-confidence releases
Build internal tooling to improve developer workflows and reduce delivery friction
Work closely with engineering teams to embed platform capabilities into day-to-day development
Advance observability and reliability
Define platform-wide SLIs, SLOs, and alerting strategies based on business and technical goals
Implement and extend observability systems and tools (Grafana, Prometheus, CloudWatch, Kibana, etc.)
Lead performance optimisation and capacity planning for key services and systems
Lead through influence and technical direction
Provide technical leadership within the platform team and collaborate with SREs and Engineering Managers
Mentor engineers working in infrastructure, delivery, and reliability domains
Contribute to strategic planning and help shape the long-term roadmap for platform engineering
Support Production readiness
Collaborate with the SRE team on incident response, blameless postmortems and reliability issues
Contribute to the design and testing of disaster recovery and failover strategies for key systems
Participate in shared and separately compensated on-call rotation together with the SRE team
About You_
// You're a platform engineer at heart, motivated by scale, reliability, and enabling others to move faster by leading cross-team technical initiatives and shaping infrastructure decisions with lasting impact.
You bring deep experience in cloud-native environments, especially AWS, including security and networking
You're fluent in infrastructure-as-code and config management tools such as Terraform and Puppet
You've built CI/CD pipelines and developer tooling that are robust and user-friendly
You've mastered observability and enjoy helping teams gain insight into their systems
You're a clear communicator who thrives in remote and async environments
You enjoy mentoring, sharing knowledge, and collaborative problem solving
You stay pragmatic and delivery-focused, even when navigating complexity
Nice to Have_
Experience with container orchestration such as Kubernetes or ECS
Familiarity with PCI DSS v4, SOC 2, or similar compliance frameworks
AWS certifications
Our Stack_
// Our platform is cloud-native, JVM-based, and hosted on AWS. The platform engineering team works across both modern infrastructure and legacy systems as we scale globally.
Monitoring & Observability: Grafana, Prometheus, CloudWatch, Pingdom, Kibana
Infrastructure as Code: Terraform, CloudFormation
CI/CD & Automation: GitLab CI, Rundeck
Configuration & Logging: Puppet, Confluent Cloud
Some of Our Benefits_
20 days of vacation per year (in addition to public holidays), plus the option to buy an additional 5 days of vacation each year. On top of this, our office is shut every year between Christmas and New Year, totaling a whopping 28+ days of vacation
Private Healthcare and Life Insurance via Trinet
Menopause support
Choice of a workstation
Training allowance of up to CAD$1000 per year
CAD$325 per year to spend on your home office
Ability to work for up to 3 months per year from any country in the world
Enhanced family leave
Fun and collaborative environment with a focus on making a difference in the world
Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.
// We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.
Whoever you are, just be yourself.
// We welcome applications from underrepresented backgrounds and encourage you to share your pronouns at any stage. Together, we simplify journeys, remove barriers, and improve daily life for millions.
Why Join Masabi?
Driven by Purpose – We believe in journeys made simple. The work isn't always easy, but the best things never are.
Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you're taking the direct route or exploring new paths, we support your journey.
Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.
We're already powering journeys - are you ready to join us?
