Mail Center Manager

4 days ago

Toronto, Ontario, Canada iPostal1 Full time

We are looking for a professional, upbeat
Mail Center Manager
to work in our
Toronto, Ontario office in Canada
.
There will be a
two-week paid training
, one week in Toronto and one week will be conducted at our headquarters in
Montebello, NY USA
.
This position is NOT remote and requires you to work in the office, Monday - Friday 9:00 - 5:00pm.
To excel in this role, you should be comfortable working independently, speaking with clients on the phone and in person, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you

Responsibilities will include, but are not limited to the following:

  • Receive mail, scan into software and file appropriately
  • Upon customer direction, discard, shred, open & scan contents of mail and / or forward to an alternate location
  • Answer inbound calls and in person inquiries from customers in a prompt and professional manner
  • Assist customers in person to retrieve their mail in a courteous fashion
  • Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
  • Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
  • Ensure the highest level of customer service
  • Keep inventory of mail and office supplies and keep the corporate office informed when supplies need to be reordered
  • Perform other customer service responsibilities to assist the corporate office during busy times

Requirements:

  • Ability to work independently and handle confidential mail with absolute discretion
  • Results oriented
  • Strong work ethic
  • Organization skills are a must
  • Excellent verbal and written communication skills
  • Previous experience in an office coordinator role with an emphasis in customer service

To learn more about this dynamic organization please visit us at

.*
iPostal1
is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.***

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