City Dispatcher

2 days ago

Municipal District of Rocky View No, Canada CROSSPOINT CARTAGE Full time $55,000 - $70,000 per year

About us

Crosspoint Cartage is a mid-sized Transportation Company in Rocky View, AB. We are professional, agile, innovative and our goal is to provide the most reliable & customer centric transportation service to move your refrigerated goods within Alberta & across Canada.

Our organization is looking for an seasoned & experienced City Dispatcher to join our team. The successful candidate will be responsible for managing and coordinating the daily operations of the dispatch team, including assigning tasks to the dock, monitoring performance of drivers, and continuously looking for ways to improve & streamline the operation. The Dispatcher will also be responsible for monitoring the movement of linehauls in order to deliver customer tendered freight on time, and provide updates to clients when requested. The ideal candidate will have excellent organizational skills, strong communication abilities, and a commitment to core customer service.

Special Note*: Salary negotiable based on Candidate experience and capabilities.

Responsibilities:

  • Manage and coordinate the daily operations of Calgary pick ups & deliveries.
  • Coordinate/communicate with dock operations to ensure plans are executed flawlessly.
  • Secure delivery appointments & consolidate deliveries based on required due dates advised by customers.
  • Monitor inbound linehauls in order to properly plan & adjust appointments for deliveries.
  • Pre-plan next day delivery & pick up schedules for driver's in a timely manner for dock operations to have time to pre-load.
  • Document & resolve OS&D issues.
  • Develop and maintain effective communication with customers, drivers, and other personnel.
  • Track and monitor vehicle/driver locations to ensure optimal use of time & equipment.
  • Maintain records of driver activities, such as trips, fuel usage, and maintenance issues.
  • Handle customer complaints and inquiries in a professional manner.
  • Use critical thinking, & suggest new and improved ways to keep our operation running efficiently & as streamlined as possible.

Job Type: Full-time

Pay: From $55,000.00 per year

Additional pay:

  • Bonus pay

Benefits:

  • Dental care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Flexible language requirement:

  • French not required

Schedule:

  • Monday to Friday
  • Weekends as needed

Ability to commute/relocate:

  • Rocky View, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Do you have any experience using TruckMate (TMW) software?

Experience:

  • Dispatching: 2 years (required)

Work Location: In person

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