LRS Supervisor

Job Summary

We are seeking a dedicated and experienced Supervisor to join our team. The ideal candidate will possess strong leadership skills and a proven track record in Liquor retail management. This role involves overseeing daily operations, managing staff, and ensuring exceptional customer service while driving sales and maintaining store standards.

Duties

• Lead and supervise a team of employees to achieve sales goals and maintain operational efficiency.
• Manage scheduling, training, and development of staff to enhance performance and productivity.
• Manage and oversee inventory management, including purchasing, ordering, merchandising, pricing, and cash handling procedures.
• Ensure compliance with company policies and procedures while fostering a positive work environment.
• Handle customer inquiries and resolve issues effectively to maintain high levels of customer satisfaction.
• Conduct interviews for new hires, participate in the recruiting process, and support employee onboarding.
• Monitor store performance metrics and implement strategies for improvement in sales and service quality.
• Maintain accurate records related to payroll, budgeting, bookkeeping, and administrative tasks.
• Collaborate with upper management on marketing initiatives to drive store traffic and increase sales.
• Receive, verify, and organize incoming liquor deliveries.
• Maintain accurate stock levels and ensure proper rotation to avoid expired products.
• Conduct bi-weekly inventory checks and assist with audits as required.
• Track and report discrepancies, damages, or shrinkage.
• Submit daily, weekly, bi-weekly, monthly, quarterly, and yearly sales trend & reports, staff attendance logs, and petty cash records to management.
• Ensure store documentation is accurate, up to date, and filed as per company standards.
• Prepare reports as requested by management or for compliance audits.

Qualifications

• Proven experience in Liquor retail management or a supervisory role within a retail environment.
• Strong leadership abilities with excellent team management skills.
• Proficiency in customer service principles and practices; experience in sales management is preferred.
• Effective communication skills with the ability to negotiate and influence outcomes positively.
• Bilingual or multilingual capabilities are a plus; proficiency in English is required.
• Familiarity with point-of-sale (POS) systems, cash handling procedures, and basic math skills for financial transactions.
• Strong organizational skills with the ability to manage time effectively while prioritizing tasks.
• Experience in training & development of staff members to enhance their skills and performance.
• Knowledge of marketing strategies that can be applied within the liquor retail space is advantageous. Join our team as a Supervisor where your leadership will make a significant impact on our success
• Posses very good Knowledge of MS office Suite

Job Types: Full-time, Permanent

Pay: $17.85-$23.50 per hour

Expected hours: 40 per week

Experience:

• liquor retail industry: 1 year (preferred)
• Retail sales: 2 years (preferred)

Licence/Certification:

• Serving It Right (preferred)

Work Location: In person