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People Experience Support | Contract through June 2027
2 weeks ago
Requirements
Description & Requirements
who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About This Team
The People Experience Centre (PEC) provides an elevated and truly global service delivery experience. We support our people with information, transactional assistance and issue resolution in a caring, competent and convenient way using digital channels where possible and human channels where needed.
Core Responsibilities
- Responds to ticket enquiries from employees utilizing specialized knowledge of lululemon's people systems, processes, and programs.
- Collaborates with cross-team and cross-functional partners to resolve enquiries and co-create knowledge documentation.
- Processes employee data changes within HRIS.
- Administers P&C programs and processes.
- Continually looks for opportunities to improve knowledge base content and processes and to clarify roles & responsibilities.
- Trains and coaches new PEC team members.
- Delivers on ad hoc assignments.
Qualifications
- Post-secondary degree in Human Resources or Business Administration.
- 1-2 yrs experience in a HR operations or customer service role.
- Experience supporting the workforce with enquiries about people processes and systems.
- Experience with Workday, Avature, Docebo and ServiceNow an asset.
- Solid analytical and problem-solving skills.
- Experience analyzing ticket data for trends and opportunities.
- Strong attention to detail.
- Well-honed interpersonal and communication skills (written and verbal).
- Flexible and able to handle multiple priorities, using strong organizational and time management skills.
- Take ownership and follow through on tasks.
- Strong skills with Microsoft Office suite of applications.
must haves
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn't take yourself too seriously.
Additional Notes
Authorization to work in
Canada
is required for this role.
Compensation And Benefits Package
lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from
$55,300 - $72,600
annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.
At Lululemon, Investing In Our People Is a Top Priority. We Believe That When Life Works, Work Works. We Strive To Be The Place Where Inclusive Leaders Come To Develop And Enable All To Be Well. Recognizing Our Teams For Their Performance And Dedication, Other Components Of Our Total Rewards Offerings Include Support Of Career Development, Wellbeing, And Personal Growth
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to name a few)
Note: The incentive programs, benefits, and perks have certain eligibility requirements. lululemon reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
workplace arrangement
This role is classified as In Person under our SSC Workplace Policy:
In-person
collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.
