Client Service Representative, International Freight

2 weeks ago

Montreal, Quebec, Canada OmniTrans Full time
Omnitrans is currently searching for a  Client Service Representative, International Freight to join our Client Services Team in our International Freight division in Montreal.The CSR is the official point of contact and responsible assigned clients from time of booking to final delivery of Omnitrans international freight shipments. Ensure that clients are provided with personalized and efficient service that meets Omnitrans' client experience standards. 
Responsibilities

Establish strong relationships and partnerships with clients at the ground level.
Understand and anticipate business and operational needs and react accordingly.
 Ensure that all services (from time of booking to delivery) provided meet Omnitrans standards of excellence and respect DRIVE values, including timely responses, proactive problem solving, and with a mindset to put the clients' needs first.
Monitor bookings and ensure that pre-alerts are received from agents and are processed in a timely manner.
Ensure efficient and effective communication with agents and clients to provide them with shipment information and instructions.
Overseas communications: Handle documentation requests, shipment follow up, schedules and other information, ensure shipment departure timelines are respected and provide updates if needed.
After Hours Support: check Emails, assist agents and clients with last minute bookings and changes.
Verify status of bank release and payments due; secure OBL when required.
Verify data and enter client information in the system when needed.
Communicate with clients and open files in the system.
Communicate booking confirmations / instructions to agent.
Address any client issues, challenges, or performance and service gaps with 3rd party service provider quickly and effectively.
Ensure client profiles and their specific Standard Operating Procedures (SOP) are maintained and adhered to.
Perform other general clerical duties.

What You Bring

Completion of College or equivalent 
Relevant Expertise: minimum 3 years Freight Operations experience
Knowledge of Cargo Wise , an asset
Strong organizational and time management skills required, including the proven ability to work in a fast-paced environment with time-sensitive deadlines.
Thorough understanding of International Business and trading practices
Proficient computer skills required (MS Office) and can quickly learn the company software and specific programs.
Strong problem-solving skills, ability to identify root causes and find win/win solutions
Bilingual (French & English) 

What We Offer

Be part of a well-established international company, combining 45 years of experience in Customs Brokerage & Logistics services.
Have an impact on the growth of the company.
A hybrid work environment with 2 days per week at the office.
24/7 telemedicine platform and an extra healthcare account expense.
Have access to a complete insurance program of dental & medical services.
Grow your career in a reputable company.
Work in a flexible company with an agile mindset.

#LI-Hybrid
#LI-SK1

  • Freight Supervisor

    1 week ago

    Montreal, Quebec, Canada Cole International Full time

    About UsCole International has been a trusted leader in logistics since 1958, offering exceptional customs brokerage, freight forwarding, and trade consulting services. We pride ourselves on building strong relationships with clients and delivering efficient, reliable solutions that simplify global trade. Our team is dedicated to upholding the highest...

  • Director of Pricing and Commercial Strategy, International Freight

    2 weeks ago

    Montreal, Quebec, Canada OmniTrans Full time

    The Director of Pricing, Procurement, and Business Strategy, International Freight, working with VP IF, and SR. VP BD, is responsible for identifying new market and service opportunities, creating related product offerings and developing strategies to strengthen the company's competitive position. The position will be responsible for providing strategic...

  • Director of Pricing and Commercial Strategy, International Freight

    1 week ago

    Montreal, Quebec, Canada Omnitrans Full time

    If you are looking for a positive work environment, a sense of belonging, purpose and happiness of human dimensions, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place The Director of Pricing, Procurement, and Business Strategy, International...

  • Spécialiste bilingue en logistique

    2 weeks ago

    Montreal, Quebec, Canada Uber Freight Full time

    Horaire : FT Type d'emploi : hybride Type de salaire : Salaire Réq. #: 2046À propos du rôleUber Freight est à la recherche de professionnels du service à la clientèle expérimentes possédant une formation dans le domaine du transport, de la chaine d'approvisionnement ou de la logistique. Nos spécialiste dirigeront les fonctions de transport pour...

  • Operations Coordinator

    3 days ago

    Montreal, Quebec, Canada CDC CANADA INC. INTERNATIONAL LOGISTICS Full time

    Company DescriptionCDC Canada Inc. International Logistics is an international freight forwarder capable of handling export/import shipments to and from all parts of the world. Based in Montreal, QC, our services include ocean freight, airfreight, and trucking. We specialize in providing reliable and efficient logistics solutions for a variety of clients...

  • Client service representative

    6 days ago

    Montreal, Quebec, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Client Account Representative

    1 week ago

    Montreal, Quebec, Canada Manulife Full time $45,900 - $76,500

    Customer satisfaction and loyalty are vital to the success of our Group Retirement Solutions business.We are seeking a dedicated Client Account Representative (CAR) who will play a pivotal role in supporting all areas of Customer Experience and field offices, focusing on a dedicated portfolio within Plan Sponsor Services. As the single point of contact for...

  • Client Account Representative

    2 weeks ago

    Montreal, Quebec, Canada Manulife Full time

    Customer satisfaction and loyalty are vital to the success of our Group Retirement Solutions business.We are seeking a dedicated Client Account Representative (CAR) who will play a pivotal role in supporting all areas of Customer Experience and field offices, focusing on a dedicated portfolio within Plan Sponsor Services. As the single point of contact for...

  • Client Account Representative

    1 week ago

    Montreal, Quebec, Canada Manulife Full time

    Customer satisfaction and loyalty are vital to the success of our Group Retirement Solutions business.We are seeking a dedicated Client Account Representative (CAR) who will play a pivotal role in supporting all areas of Customer Experience and field offices, focusing on a dedicated portfolio within Plan Sponsor Services. As the single point of contact for...

  • Internal Accountant

    2 weeks ago

    Montreal, Quebec, Canada ALTIOS International Full time

    ALTIOS is an international consulting firm specializing in cross-border expansion and investment for SMEs and mid-market companies. Since 1991, we have supported more than 12,000 businesses in their international growth through our network of 40 offices in 25 countries.Our services include:International growth strategyRecruitment and HR managementAccounting,...