Collections Account Manager
17 hours ago
Job Description
- The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts. This is a hybrid role (3 days a week in office) based in our Burnaby, BC office.
Responsibilities
- Responsible for the early-stage collections on majority commercial and some consumer accounts
- Prioritizes collections of accounts within team
- Identifies process gaps and recommends solutions for improvements
- Problem solves a solution for early defaults and collapses and presents to management
- Responsible for reducing the collapse rate
- Track and report (excel and qualitative feedback) on work queue results
- Controls the negotiation with customers on payment timelines, partial payments, default fees, etc
- Responsible for operational issues
- Performs other duties as assigned
Qualifications
- 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios
- Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement
- Strong communication skills – listening to customers and understanding their situation
- Excellent phone etiquette
- Strong written communication through email
- Excellent questioning and probing skills
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