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Service Associate
17 hours ago
Shangri-La Toronto
Find Your Shangri-La in Shangri-La.
Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 – and that spirit continues to guide us today.
As we look ahead to new horizons, we invite you to be part of our growing Shangri-La family and make a meaningful impact in the world – through joy, shared purpose, and our Asian art of hosting.
Located in the heart of the city, Shangri-La Toronto is an elegant sanctuary, nestled between the bustling business and entertainment districts. With the city's best shopping, sports, live theatre, and cultural venues in proximity, guests enjoy unparalleled access to Toronto's vibrant offerings.
As a Service Associate – Security
, with creativity, personal commitment and an emotional sense of true hospitality, work with the Director of Security, participate in all security and safety practices within the hotel in order to maximize the Colleague, Guest and Owner satisfaction.
Key Responsibilities
- Demonstrates a high level of integrity, provides a 5-Star experience to Guests and sets a positive example for Colleagues in providing true Shangri-La hospitality from the heart.
- Provide technical expertise in areas of hotel security and safety.
- Assist with the implementation of Security, Fire, Life and Safety practices. This includes disaster planning and Occupational Health and Safety.
- Conduct regular patrols during shifts covering the hotel space.
- Prepare reports at the end of each shift including logbook entries, general occurrence, fire alarm and medical reports.
- Respond to complaints from guests and patrons when called upon and conducts necessary investigations.
- Ensure compliance to all provincial and federal legislation, hotel policies, standards and core practices, diligently assist with inventory controls and safety programs.
- Adhere to Emergency Response procedures, including a fire prevention program to established legal requirements.
- Perform special investigations as required.
- Assume responsibilities for the role of Assistant to the Director of Security during emergencies.
- Maintain a close working relationship with all departments in the hotel.
- Maintain on-going communications with the Toronto Police Department, RCMP VIP Section, OPP and any other security agencies and assists with special security arrangements for VIP visits when requested.
- Undertakes other ad hoc related responsibilities, as required.
About You
- Service Excellence – Delight our guests at every interaction, with a genuinely warm presence, friendly, sincere nature, drive for service excellence, being internally proud, outwardly gracious and humble.
- Detail oriented – Great care and attention to detail in fast paced environment.
- Operational Knowledge –Learn and follow Shangri-La deliverables, Shangri-La Toronto and Security and Safety service standards, programs, policies and procedures.
- Self motivation – Able to follow through on direction, with minimal supervision.
- Communication – Able to comprehend, read, write and speak English including workplace policies, job instruction, departmental and safety information.
- Problem solving –Able to prioritize, multi-task, help others; calmly, respectfully, creatively and successfully resolve problems, as required.
- Emotional maturity – Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy and humility.
- Ethical and professional conduct – Fulfills responsibilities with highest integrity.
- Technology proficiency– Fully competent in all systems used within department, particularly being able to process transactions on PDA technology.
- Minimum 2 years previous work experience in a similar capacity.
- Demonstrates understanding for luxury hotel standards of service.
- Standard First Aid & CPR-C certification is required.
- Must be in possession of a valid Ontario Security License.
- Management of Resistant Behaviour, Use of Force, and Handcuff Application certificate an asset.
- Smart Serve certification would be an asset.
- Flexibility in schedule and availability on weekdays, weekends and/or holidays is required.
- Must be eligible to work in Canada.
Why Join Us
- A workplace that values your passion and supports self-realization and personal growth.
- Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
- Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
- Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
Shangri-La Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodation in the application and interview process for this position upon request.
