Cloud Support Engineer

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we're looking for:

We are seeking a seasoned Cloud Support Engineer with deep expertise in AWS and telecommunications to support high-performance, compliant network architectures for telco workloads.

This role combines cloud networking, automation, and telecom-specific requirements to deliver scalable, secure, and resilient solutions across hybrid environments. You'll collaborate with cross-functional teams to drive innovation in cloud-based telco infrastructure while ensuring operational excellence and regulatory alignment.

What you'll do:

• Design and deploy robust network topologies for Telco workloads in AWS including VPCs, VPNs, Direct Connect, and hybrid cloud integrations.
• Support telecom-specific solutions incorporating high availability, low latency, and compliance with telco regulations and standards.
• Configure and manage AWS Direct Connect & Dedicated Interconnects, including setup of virtual interfaces and BGP routing
• Configure, monitor, and optimize routing protocols (such as BGP, OSPF) for dynamic, resilient traffic management between AWS and telco environments.
• Implement and manage network security using firewalls, security groups, ACLs, and segmentation strategies specific to telco and cloud constraints.
• Troubleshoot, resolve, and document network performance, connectivity, and latency issues affecting both cloud and telco assets.
• Automate network provisioning, configuration, and monitoring tasks using IAC tools like Terraform and AWS CloudFormation for repeatable, auditable deployments.
• Collaborate with DevOps, telco, and infrastructure teams to align cloud networking solutions with emerging telecommunications technologies and business requirements.
• Troubleshoot and resolve complex network and infrastructure-related issues in hybrid environments
• Participate in on-call support for network and infrastructure incidents based on operational requirements.

What you bring:

• 3+ years in AWS and Google Cloud with a focus on hybrid/multi-cloud networking (AWS VPC, Transit Gateway, Direct Connect, Route 53, VPNs, PrivateLink, IPv6, EKS)
• Deep telecommunications knowledge (5G, LTE, SIP, MPLS, SCTP) and compliance frameworks (PCI-DSS, ISO27001, CRTC standards)
• Skilled in BGP, network optimization, and secure cross-account access
• Proficient in automation (Terraform, Ansible, Python), SDN, and virtualization (NSX, Kubernetes)
• Experienced with firewalls (Fortigate, Juniper), monitoring (CloudWatch, Wireshark, Nagios), and disaster recovery
• Strong grasp of network routing protocols, especially BGP and BGP communities
• AWS and Google Cloud certifications (e.g., AWS Advanced Networking, Solutions Architect Pro, Google Cloud Network Professional) are a plus

What's in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
• Self-driven career development programs (E.g. MyPath program)
• Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
• Homewood employee & family assistance program
• Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
• Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
• Work for an organization committed to environmental protection
• Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time

Shift: Day

Length of Contract: Not Applicable (Regular Position)

Work Location: 8200 Dixie Road (101), Brampton, ON

Travel Requirements: None

Background Check(s) Required: Canadian Criminal Record Check

Posting Category/Function: Technology & Information Technology

Requisition ID: 329319

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Technology