Client Case Worker

Posted: December 19, 2025

Closing: January 2, 2026 @ 4pm

Schedule line: SSH CCW 1

Hours per week: 40 hours

Work schedule: Monday to Friday, 9am–5:30pm

Classification: Client Case Worker

Grid level: 12

How to apply: Online through ICCS Career Center.

Please note: This position is open to all qualified female applicants and requires union membership. This position is focused on supporting vulnerable women in our women only shelter at Samaritan Place. (as per CA Article 24.2)

Organizational Focus

Since 1989, Island Crisis Care Society has operated with a missional heart to support the most vulnerable in our community; to meet individuals in need, where they are and without judgement and aim to restore hope, dignity, and community connections in meaningful ways. While we continue to grow with new and innovative programs that seek to meet the diverse needs of those we serve, we remain faithful to our founding mission to "Provide shelter and care to those in need, reflecting the love of God in loving one another".

Within our large team of front line, management, and administrative staff, we seek to develop the core values of care, compassion and heart found in the faith-centered roots of our organization by building an inclusive team that reflects our diverse community so that we can serve those in need in relevant and meaningful ways.

Position Purpose

As a key member of the program team, the Client Case Worker's purpose is to lead the case planning process, assist program participants to achieve and maintain stability in their housing, enhance access to community-based supports, services, and information; and strengthen and foster each participants ability to live within the program and wider community through a variety of educational and mentoring opportunities.

Key Responsibilities

• Assesses client's needs and risks using inventories, checklists, and questionnaires.
• Leads the case planning process, prepares case histories and case plans, and reviews care plans created by others to ensure compliance with ICCS care plan policies and protocols.
• Use their education and experience to lead the development of written care plans, recommend strategies of care, and remind and educate staff on the centrality of care plans in program culture.
• Ensures care plans are created in conjunction with caregivers and/or other service providers, and include needs identification, goals, tasks and timeframes with regard to client programs,
• Interviews clients and their teams to assess the impact of care plans and make adjustments to address changes in client diagnoses, health, and goals.
• Leads the development and communication of client-centered and client-specific guidelines for the program team to achieve client care outcomes.
• Provides information on and referral to other community service providers, resources and professionals as required.
• Models and trains clients in life skills and activities of daily living such as meal preparation and basic cooking, personal care, finances and money management, de-cluttering and housekeeping, shopping, household safety, and pet care in accordance with client's care plans.
• Supports clients to learn new social skills and function in individual or group settings by providing feedback, problem solving, and behavioural management options and strategies.
• Provides emotional support and assisted clients to learn and practice emotional regulation.
• Coordinates social and recreational activities within the program.
• Recognizes, analyzes, and deals with potential problems and emergency situations such as clients' aggressive behaviour to ensure no harm comes to the client and/or the public. Reports problems and emergencies to the supervisor and completes incident reports.
• Identifies recreational, educational, social, and vocational services and activities that will meet clients' needs and encourages and supports clients to attend or participate.
• Transports and assists residents to appointments, shopping, or leisure activities.
• Gathers information relevant to the client's care through case conferences, client interviews, and observation to develop and implement intervention plans within program guidelines.
• Provides input to the program manager and integrated care team partners regarding program changes, supports, and improvements that could assist clients to achieve their care plan objectives.
• Liaises with other agencies, professionals, and the community.
• Provides evaluations and reports of client's progress, and contributes to and maintains client records, statistics, and logbooks.
• Performs other related duties as required.

Qualifications

Education

• Degree in Social Services or equivalent education/experience.

Training and Experience

• Two (2) years experience or an equivalent combination of education, training, and experience.

Required Licenses/Certificates:

• Class 5 Driver's License & Driver's Abstract; Business Class Insurance
• Basic First Aid with CPR-C
• Naloxone Administration
• WHMIS 2015
• Non-Violent Crisis Prevention
• Successful Criminal Record Review for Vulnerable people

Competencies

Core Competencies

• Heart
• Compassion
• Integrity

Specialized Competencies

• Planning
• Client Orientation
• Interpersonal Skills
• Collaboration
• Problem Solving

Knowledge, Skills & Abilities

• Possesses a high level of knowledge regarding substance use disorders, mental health challenges, treatment, and recovery and is familiar with and understands the "Housing First" model and the importance of bio-psycho-social-spiritual support in addressing these challenges.
• Follows and practices protocols and procedures consistently and faithfully and maintains effective routines;
• Has a firm awareness of and maintains healthy boundaries and practices and demonstrates self-care.
• Is able to understand and contribute to the therapeutic culture of ICCS within their own position and team.
• Has a demonstrated ability to manage and balance role responsibilities and interpersonal dynamics in a fast paced, high-pressure environment.