Case Manager

1 week ago

Nanaimo, Canada AKG Canada Full time

This is a wonderful, inclusive, team-based work environment, with an opportunity to collaborate with a talented team of people who are dedicated to helping and making a difference in people's lives.

What we offer:

- Competitive Salary, and career growth opportunities with a growing company.
- Comprehensive employer - paid Benefits Package, including 5% RRSP match, extended health, prescription drug coverage up to 100%, dental at 80%, paramedical up to $2000 annually, generous vision care, and more
- 4 weeks’ vacation to start.
- 6 Personal days in addition to 6 Sick per year, a paid volunteer day, bereavement, and paid professional development opportunities.

**Position Overview**

Instrumental in establishing the foundation for the Sustainable Employment outcomes of the Clients, the WorkBC Services Specialist will be responsible for providing both virtual and in-person WorkBC Assessments and Case Management for Clients interested in Case Managed Services. This key role will have a depth of knowledge and experience in both Assessment and WorkBC products and services as it relates to all Client Inclusion Groups, and allows for the development and maintenance of an ongoing and meaningful rapport with Clients throughout their successful participation in the WorkBC Employment Services program.

**Responsibilities**

Client Assessments
- Conduct Client Needs Assessments to determine individual needs and connect them with suitable services and financial supports.
- Develop mutually agreed-upon Action Plans to support long-term employment and retention success.
- Assess and document a Client’s financial need and process the required documentation per WorkBC program guidelines.
- Identify barriers to employment and recommend specialized assessments when necessary.
- Guide clients to appropriate WorkBC programs and services, ensuring a seamless referral process.

Case Management
- Maintain ongoing engagement with clients, providing guidance, motivation, and resources to help them achieve their employment goals.
- Regularly update and support clients in executing their Action Plans.
- Determine eligibility and requirements for financial support and other services.
- Facilitate WorkBC Employment Services Client Agreements and ensure coordination with Operations.
- Provide one-on-one coaching, life skills training, and customized employment strategies to support individual needs.
- Maintain accurate and up-to-date client records in ICM and WorkBC databases.
- Collaborate with Job Search and Retention Specialists to ensure a holistic support approach for clients.
- Develop and maintain strong partnerships with community resources, agencies, and employers.

**Education & Experience**
- Post-secondary degree, diploma, or certificate in a relevant field (e.g., career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education, or human resources management).
- Minimum of 2 years of experience in employment services, counseling, or support services.
- Professional certification (CCDP, RRP) or accreditation in personal counseling is an asset.
- Multilingual abilities (English + French or another language) are an asset.

Pay: From $53,056.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match

Work Location: In person

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