Infrastructure Support Analyst 3

Requisition ID: 392738

Position Number:

Posting End Date: Open until filled

City: Winnipeg

Employer: Shared Health

Site: Shared Health - Newport Bldg

Department / Unit: Cybersecurity & Risk

Job Stream: Non-Clinical

Union: Non Union

Anticipated Start Date: 12/19/2025

FTE: 1.00

Anticipated Shift: Days;Standby coverage as required

Work Arrangement: Remote

Daily Hours Worked: 7.75

Annual Base Hours: 2015

Shared Health leads the planning and coordinates the integration of patient- centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

Position Overview

Maintain managed security services and support cybersecurity practices within the Digital Shared Services environment in a complex 24x7x365 system critical environment. Work assignments within the job may focus on: monitoring and responding to security alerts as well as customer reported cybersecurity issues/concerns, supporting Digital Shared Services cybersecurity incident response and vulnerability management practices, ensuring managed security services are deployed and operating, and maintaining the security awareness program.

Experience

• 3 years of experience in enterprise information technology providing infrastructure support with a focus on one or more of the following areas:
• Server virtualization including storage system hardware, applications, and operating systems configuration and backup.
• Network management including supporting network hardware, applications, and operating systems configuration and backup.
• Security administration, information and event management and log management including monitoring and storage optimization.
• Experience managing service requests and incidents using an ITSM tool.

Education (Degree/Diploma/Certificate)

• Diploma in information technology from an accredited postsecondary institution.
• Vendor and industry certifications in specific technologies and functions (such as CISSP, MCSE, CCNP and ITIL) are assets.

Certification/Licensure/Registration

• Must have a valid Manitoba driver's license and use of your personal motor vehicle for occasional travel to urban centers within Manitoba.

Qualifications and Skills

• Demonstrate the LEADS in a Caring Environment leadership capabilities at the front-line developmental level including: Lead self, Engage others, Achieve results, Develop coalitions, and Systems transformation.
• Familiarity with ITIL practices including incident management, change management and problem management.
• Knowledge of information security frameworks such as ISO 2700x, CIS Controls, NIST CSF, and COBIT.
• Familiarity with incident response and crisis management procedures is considered an asset.
• Excellent written and verbal communication and interpersonal skills to interact with a wide range of individuals in a wide range of situations.
• Good report-writing skills, detail-oriented, with a commitment to security best practice.

Physical Requirements

• Typical of working at a computer in an environmentally controlled office environment.
• Lifting and moving large computer equipment up to 50 lbs.
• An 'on call' rotation of evenings/weekends is required, some overtime as required.
• Regularly manages competing demands and interruptions; incumbent is able to schedule dedicated and focused time for planning and concentration.
• Must be available in-person at assigned site(s) as required.

We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today.

Interested candidates should select the "Apply" icon below to upload their cover letter, resume and copy of licenses/certification.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.

Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.

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