Assistant Store Manager

Winners at 188 Trunk Rd, Duncan, is a Canadian off-price retailer that sells brand-name and designer fashions, accessories, and home decor at reduced prices. The first Winners store opened in Toronto in 1982, and the company was acquired by TJX Companies in 1990, a leading global off-price retailer. The store receives new merchandise daily, and its selection varies by location and time, making it difficult to track specific items.

About Winners

• Business model: Winners operates on an off-price model, which allows them to sell branded merchandise at significant savings.
• Merchandise: The store offers a wide variety of clothing, accessories, and home decor items.
• Sourcing: Buyers travel the world to find the latest trends and take advantage of opportunities to purchase from top brands and designers.
• Parent company: Winners is owned by TJX Companies, a major retailer.
• Partnerships: It is a partner retailer to HomeSense and Marshalls in Canada.
• New stock: The store receives new items every day, which means the selection is always changing.

Overview

We are seeking a dynamic and experienced Assistant Store Manager to join our retail team. The ideal candidate will play a pivotal role in supporting store operations, driving sales, and ensuring exceptional customer service. This position offers an excellent opportunity for individuals with strong leadership skills and a passion for retail management to grow within a reputable organization. The Assistant Store Manager will assist in overseeing daily store activities, managing staff, and executing merchandising strategies to meet business goals.

Responsibilities

• Support the Store Manager in daily store operations, including opening and closing procedures.
• Assist in recruiting, training, and developing team members to ensure high performance and excellent customer service.
• Manage payroll, scheduling, and time management for staff to optimize productivity.
• Oversee merchandising efforts, including pricing strategies, product placement, and inventory management.
• Handle POS transactions, cash handling, and bookkeeping duties accurately.
• Supervise sales activities to meet or exceed sales targets through effective team management and customer engagement.
• Implement marketing initiatives to attract new customers and retain existing ones.
• Conduct regular staff meetings, provide training & development opportunities, and evaluate employee performance.
• Ensure compliance with company policies, health & safety standards, and store procedures.
• Manage purchasing decisions and coordinate with vendors for inventory replenishment.
• Utilize strong communication skills to resolve customer issues promptly and professionally.
• Monitor store budget adherence and assist with financial planning to maximize profitability.

Requirements

• Proven supervising experience in retail management or related fields.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent organizational skills with attention to detail in merchandising, inventory control, and administrative tasks.
• Proficiency in POS systems, cash handling, bookkeeping, and basic math skills.
• Effective communication skills; bilingual or multilingual abilities are a plus for serving diverse customer bases.
• Experience in retail sales, marketing, pricing strategies, and sales management.
• Ability to handle multiple responsibilities efficiently within a fast-paced environment.
• Strong negotiation skills for vendor relations and purchasing decisions.
• Knowledge of recruiting, interviewing, training & development processes.
• Familiarity with budgeting, payroll processing, phone etiquette, time management, and organizational skills is preferred. This role is ideal for motivated individuals seeking growth opportunities within retail management while contributing to a positive shopping experience for customers.

Job Types: Full-time, Part-time, Permanent

Pay: $18.83-$21.33 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match

Work Location: Hybrid remote in Duncan, BC V9L 2P2