Telephone Account Manager

Why Rightmove Overseas ?

Rightmove Overseas is the international arm of the UK's leading property portal, connecting millions of buyers with homes abroad every month. With over 5 million searches from users in more than 100 countries, it offers agents, developers and sellers an unrivalled platform to showcase overseas properties. Listings can go live within 48 hours, are commission-free, and include rich features such as unlimited photos, virtual tours, and email marketing tools, all managed through the easy-to-use Rightmove Plus portal. Backed by AIPP standards, it's a trusted and powerful way to reach a global audience of property seekers.

We're looking for an experienced Telephone Account Manager (TAM) to join on a 12 month Maternity Leave contract, who will manage a designated account base to achieve activity, growth and customer satisfaction targets. To achieve these targets through identifying sales opportunities, delivering excellent service and proving value to maximising the retention of existing spend. A small fraction of time will be spent selling our overseas proposition to inbound leads and there may be a requirement to outbound prospect to achieve business goals.

What you'll be doing

• Own your patch: Manage approx. 150 overseas accounts each month. Your focus is on both retention and growth - working with estate agents and new home developers.
• Drive results: Deliver against KPIs of meetings held per week, 80% account reviews achieved and a monthly revenue growth target.
• Balance service and sales: Build strong client relationships while also identifying upsell and cross-sell opportunities through a consultative approach (split: 80% account management, 20% new business).
• Add value with insight: Interpret performance data and use internal tools to showcase value and ROI, making it clear how Rightmove supports client success.
• Educate and support: Provide training, resolve issues, and be the trusted point of contact for your clients.
• Handle objections with confidence: Overcome challenges, present alternative solutions, and keep conversations moving in the right direction.
• Stay sharp with detail: Keep CRM records accurate, share account insights with internal teams, and play an active role in shaping our proposition.

Who you are

• Sales achiever: You've consistently hit or exceeded sales targets and KPIs.
• Remote-ready: Experienced in working from home and thriving independently.
• Process smart: You understand a consultative sales cycle and can confidently walk clients through it.
• Self-motivated & organised: Excellent at managing your time, priorities, and pipeline.
• Adaptable learner: You embrace change, take coaching on board and keep growing.
• Data confident: Comfortable analysing performance data and turning it into clear, compelling stories.
• Customer-first: Skilled at managing expectations and delivering excellent service.
• Strong communicator: Excellent verbal and written skills, with the ability to influence and educate.
• Bonus points: Speaking another language is a plus , but not essential.

What's in it for you

People are the foundation of Rightmove – we'll help you build a career on it.

• Competitive compensation package.
• Cash plan for dental, optical, and physio treatments.
• Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
• 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
• Contributory stakeholder pension.
• Life assurance at 4x your basic salary to a spouse, family member other nominated person in your life.
• Paid leave for maternity, paternity, adoption, and fertility.
• Travel Loan, Bike to Work scheme, Rental Deposit Loan.
• Charitable contributions through Payroll Giving and donation matching.
  Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts, and move.

Still not sure?

We want to be part of creating a more diverse, equitable, and inclusive workplace for all. We're excited to hear about your experience as well as how you will contribute to our overall culture. So, even if you feel like you don't meet all the requirements, we would still really like to hear from you

About Rightmove

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.

We're home to the UK's largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.

Despite this growth, we've remained a friendly, supportive place to work with employee #1 still working here We've done this by placing the Rightmove How's at the heart of everything we do. These are the essential values that reflect our culture and include:

• We create value …by delivering results and building trust with partners and consumers.
• We think bigger …by acting with curiosity and setting bold aspirations.
• We care deeply …by being real, having fun, and valuing diversity.
• We move together …by being one team - internally collaborative, externally competitive.
• We make a difference …by focusing on delivering measurable impact.

We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we're a great place to work, we're clearly doing something right

If all of this has caught your eye, you may well be a Rightmover in the making

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As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.

At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.