Print Services Technician

About Compugen
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen

Our Culture
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Key Responsibilities:

• Reporting to our Print Services Lead w orking as part of a team provide Administrative and Client service to our Print environment.

• Knowledge of Canon products is an asset:.

• Canon Secure Print

• Canon Uniflow
• Canon Share Scan

• Canon printer hardware/software configuration

• Ensure client print environment stability.

• Engage with Clients as required and ensure a high level of client satisfaction
• Basic Printer hardware/software troubleshooting.
• Ensure Print areas are maintained and stocked
• Engagement with client vendors to arrange on site repairs throughout the environment.
• Troubleshooting to identify and resolve root cause of malfunctions at the deskside, Server and Software level
• Test for nominal operation of devices post-deployment
• Follow documentation and direction as required
• Provide proper and prompt updates to operational, knowledge and project documentation.
• Participate in Site specific operational and project planning and coordination.
• Ensure timely and accurate inventory management
• Participate in software evaluation and deployment with Application Stewards and project teams.
• Participate in the 'On Call' rotation
• Provide detailed reporting of corporate activities and projects to leadership as requested.
• Provide detailed weekly summary documentation for alternate shift members

Skills & Qualifications:

• A college or university education within Electronics or Computer Sciences or Equivalent preferred
• 2 years of experience with Printer hardware/software, Print specific desktop troubleshooting and upgrades preferred
• Previous experience completing complex Installs, moves, adds, changes of computer and Printer equipment preferred
• Enhanced knowledge with Canon hardware/software with Canon specific certifications an asset.
• Windows Operating System proficiency ideally in Windows 10 / Windows 11
• ServiceNow Ticketing system experience or equivalent ticketing systems an asset.
• Effective written and verbal interpersonal skills
• Critical and innovative thinking to resolve onsite and remote issues and future planning
• Outstanding customer service skills
• Availability for escalated work assignments in the evening and on weekends as needed
• Ability to lift a minimum of 40 lbs. regularly
• A+ Certification an asset
• First Aid / CPR certifications considered an asset

What Compugen Offers You:

• Exciting, fast-paced challenging work environment
• A culture where authenticity and diversity are valued
• Professional development
• Participation in Women in Technology Network
• Opportunities to give back to our local communities
• Collaborative supportive team members
• Remote work/hybrid work options
• Work/life flexibility

Equity Statement
At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.