Customer Outreach Specialist
7 days ago
PRIMARY DUTIES
- Handle Incoming Cancellation Calls and perform Outbound call activities for past due policies
- Handle direct returning incoming calls as a result of outbound activities.
- Follow up on customer issues regarding claims, billing or other service concerns.
- Assist customers in redrafting payments to existing accounts, set up new account information, or collect needed premium via credit card.
- Cross sell over the phone.
- Process routine requests for service items.
- Miscellaneous department activities as needed.
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Customer Outreach Specialist
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