Customer Outreach Specialist

7 days ago


Markham, Ontario, Canada Chubb External Full time US$40,000 - US$60,000 per year

PRIMARY DUTIES

  • Handle Incoming Cancellation Calls and perform Outbound call activities for past due policies
  • Handle direct returning incoming calls as a result of outbound activities.
  • Follow up on customer issues regarding claims, billing or other service concerns.
  • Assist customers in redrafting payments to existing accounts, set up new account information, or collect needed premium via credit card.
  • Cross sell over the phone. 
  • Process routine requests for service items.
  • Miscellaneous department activities as needed.


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