Help Desk Analyst

2 weeks ago

Toronto ON ML M, Canada T.A Networks Inc Full time $104,000 - $175,200 per year

Job Purpose:

This role requires you to support inquiries as it relates to various CoreAqua applications as well as desktop and network challenges identified by our Members and Head Office staff. Support will be provided in office and remotely via telephone, e-mail, remote assistance for software programs and ticket management.

Duties and Responsibilities:

· Assignment of tickets within 30 minutes of receipt

· Respond to Help Desk tickets within 2 hours

· On-board and off-board staff members

· Resolve issues reported by staff methodically by identifying the source of the issue (network or workstation, user, or programming), then testing changes to identify issues and receive acceptance of solution from the user

· Assist with Cyber Security response including investigation, mitigation, and user education

· Install and support updates to applications for CoreAqua Staff

· Image, configure and deploy workstations (laptops and desktops), printers, scanners, telephones (soft and hard configurations) and any additional technology solutions as required

· Actively document and revise IT Support procedures.

Job Types: Full-time, Permanent

Pay: $25.00-$34.00 per hour

Expected hours: 40 per week

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Vision care

Work Location: In person

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