Senior Business Analyst, Help Desk/Service Desk
1 week ago
Our client is a boutique consulting firm of top‑notch Financial Services technology professionals. They have expert knowledge in the Capital Markets, Wealth & Investment Management, and Retail Banking sectors, offering a winning combination of business and technical expertise. Their hands‑on approach combines the rigor of business‑driven frameworks and methodologies with the flexibility of a senior team, giving clients a superior level of customization. They have engaged ROSS to search for a Senior Business Analyst, Help Desk/Service Desk Expertise - CONTRACT.
ROSS is a team of People Specialists helping companies align their People Strategy with their business growth. We provide remote or onsite HR and Recruitment solutions such as Recruitment Process Outsourcing (RPO), complimented by leading‑edge open‑source HRIS software.
Responsibilities
Senior Business Analyst – (3 Month Contract) will be responsible for setting up large, enterprise level service desks internationally.
Requirements
- Experience documenting both functional and non-functional requirements
- Bachelor degree (or higher) in relevant business administration program or equivalent experience.
- 5-10 years working as a Business Analyst.
- Experience with setting up large enterprise level service desks internationally
- Proven experience in the methodologies, processes and procedures associated with service desks (i.e. ITIL)
- Experience with corresponding software/hardware requirements (i.e. helpdesk ticketing, workflow software)
- Excellent communication skills (both verbal and written)
Competencies
- Organizational Awareness
- Customer Empathy and Focus
- Tenacity and Resilience
- Passion for Excellence and Integrity
If you're not interested, but know someone who is, please help a current or former colleague in their career development by referring them; please feel free to forward this email/job posting to them. There is no referral fee for this role.
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Toronto, Canada ROSS Full timeOur client is a boutique consulting firm of top‑notch Financial Services technology professionals. They have expert knowledge in the Capital Markets, Wealth & Investment Management, and Retail Banking sectors, offering a winning combination of business and technical expertise. Their hands‑on approach combines the rigor of business‑driven frameworks and...
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Toronto, Canada ROSS Full timeOur client is a boutique consulting firm of top-notch Financial Services technology professionals. They have expert knowledge in the Capital Markets, Wealth & Investment Management, and Retail Banking sectors, offering their clients a winning combination of business and technical expertise. Their hands-on approach combines the rigor of business-driven...
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Toronto, Canada ROSS Full timeOur client is a boutique consulting firm of top-notch Financial Services technology professionals. They have expert knowledge in the Capital Markets, Wealth & Investment Management, and Retail Banking sectors, offering their clients a winning combination of business and technical expertise. Their hands-on approach combines the rigor of business-driven...
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