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Continuous Improvement

3 hours ago

Toronto ON MA G, Canada AutoCanada Full time

Join the ride

Position: Continuous Improvement - Regional Customer Experience Specialist

Location: Edmonton and Toronto

Classification: Full-time, Immediate hire

Who We Are

AutoCanada is a publicly traded multi-location automotive dealership group operating in both Canada and the United States and headquartered in Edmonton. We provide a wide range of services to customers — from vehicle sales and financing to service, repair, and parts. With strong performance on the TSX and a commitment to innovation, AutoCanada is continuously evolving. Learn more about us at , @AutoCanada, or

Why This is the Perfect Opportunity for You

If you thrive at the intersection of technology, process, and people, this role is for you. You won't just "coordinate" — you'll own the design, delivery, and continuous improvement of the systems and processes that power our IT and business operations.

This is a high-impact, forward-looking role for someone who enjoys solving real-world business problems using technology, who is comfortable leading change, and who brings a product mindset to internal systems. You'll collaborate with technical teams, project managers, and stakeholders across the company to ensure our tools and processes are not just efficient — but intuitive and scalable.

You'll also support coordination for a range of IT and operational initiatives that extend beyond core process design. You may assist with aligning stakeholders, scheduling, logistics, and communications to help ensure smooth execution of high-visibility projects across teams and business units.

Who We're Looking For

We're looking for a proactive and systems-minded individual to shape, manage, and coordinate the technology and workflows that support AutoCanada's internal and technical operations. This role blends product ownership, process improvement, and project coordination, with the ability to scale across various types of initiatives — from business tooling to operational implementations.

What You'll Do

Product & Process Ownership

  • Serve as a product owner for internal-facing platforms and processes (e.g., ServiceNow, asset tracking, IT inventory, onboarding/offboarding workflows).
  • Conduct stakeholder interviews and research to define requirements, pain points, and roadmap priorities.
  • Translate business needs into functional specs or configuration stories for development or technical teams.
  • Drive continuous improvement and user feedback loops across tools and processes.

Project Coordination & Delivery

  • Coordinate cross-functional IT or operational projects — including but not limited to product/process initiatives.
  • Manage project schedules, dependencies, and timelines
  • Track risks, decisions, issues, and action items — ensuring alignment across stakeholders and vendors.

Operational Excellence

  • Build playbooks, checklists, and SOPs to support repeatable execution across teams.
  • Ensure compliance with internal governance, procurement processes, and change management best practices.
  • Help teams adopt and optimize new tools or process changes through communication and training.

What You Bring to the Table

  • 3+ years in a role involving project coordination, product ownership, or process optimization.
  • Experience supporting and/or implementing IT operations or business systems (e.g., ServiceNow, Azure, CRM platforms).
  • Skilled in managing competing priorities across both business and technical stakeholders.
  • Experience gathering and translating business requirements into functional solutions.
  • Excellent communication and stakeholder engagement skills - written, verbal, and visual (e.g., process flows, diagrams).
  • High attention to detail and ability to manage multiple initiatives simultaneously.
  • Self-starter with strong ownership mentality and the ability to work independently in a fast-paced environment.
  • Comfortable managing project logistics, from timelines and documentation to coordinating with external vendors.
  • A product mindset: empathetic to end-users, focused on value delivery, and driven by iteration.

The Perks:

  • Competitive Compensation and Benefits Package
  • Employee Vehicle Purchase & Service Plans
  • Employee and Family Assistance Programs
  • Paid holiday and flex time for full time AutoCanada employees
  • Company-wide appreciation events and contests throughout the calendar year
  • Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full

Can you picture yourself here already?

We hope so. It's equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

If you think you're a good fit to come along on our ride, apply now through our website at We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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