Visitor Experience Associate

A cover letter must be submitted for your application to be considered.

Organization Summary:

The Manitoba Museum is the province's largest award-winning heritage and science centre. It is unique in its combination of human and natural history themes and renowned for its vivid portrayal of Manitoba's rich and colourful history, Planetarium shows, and Science Gallery exhibits. The Museum features immersive dioramas, multi-dimensional interpretation, science and astronomy education, and quality school and community programs. The Museum protects over 2.8 million artifacts and specimens in its collections, including the Hudson's Bay Company Museum Collection.

Position Summary:

Reporting to the Visitor Experience Supervisor, the Visitor Experience Associate is an outgoing and sales-oriented individual with strong customer service and organization skills. This key front-line position is the first point of contact for many Museum visitors and is responsible for processing admission, membership, and merchandise sales promptly, as well as, creating a positive visitor experience. The Associate provides visitor assistance and direction throughout the public areas of the Manitoba Museum including the Box Office, Reception Desk, Planetarium entrance, Museum Shop, and visitor amenities, as well as, works in close collaboration with the Membership & Data Coordinator. The Associate must exercise professionalism, initiative, and sound judgment enthusiastically when working with internal and external customers. Fluency in both official languages is considered an asset.

A Day in the Life – Visitor Experience Associate

Availability for weekend (Saturday & Sunday), weekday, and occasional evening shifts is essential.

MINIMUM REQUIRED QUALIFICATIONS:

Education, Training and Experience

i. Completion of high school diploma

ii. Minimum one year of experience in a retail/sales work environment using a Point-of-Sale (POS) system

iii. Minimum one year of experience handling/accounting for various forms of payment, or

iv. An equivalent combination of education and experience

v. Experience working in a museum or non-profit organization is considered an asset

vi. Experience working in a unionized environment is considered an asset

vii. Smart Choices Certificate is considered an asset

Skills, Abilities and Knowledge

i. An enthusiastic and friendly manner with a genuine desire to provide outstanding customer service

ii. Effective written/oral communication, interpersonal, organization, and mathematical skills

iii. Demonstrated ability to engage effectively with culturally diverse audiences/audiences of varying age

iv. Demonstrated understanding of retail sales principles, customer service practices, and ability to recognize and capitalize on sales opportunities

v. Basic cash handling skills and understanding of security practices in a sales environment

vi. Demonstrated knowledge and skill in Microsoft Office and Windows applications

vii. Ability to multi-task, work as part of a team, and take initiative independent of direct supervision

viii. Ability to creatively problem solve and work under pressure to meet tight deadlines

ix. Ability to remain calm in stressful situations and be flexible to last-minute requests

x. Demonstrated knowledge and understanding of the requirements of proper business demeanour, including professionalism, conscientiousness, reliability, punctual attendance, and appropriate time management

xi. Fluency in French and/or an alternative language is considered an asset

xii. Experience in maintaining accurate database records and merchandising displays is considered an asset

xiii. Experience working with and managing volunteers is considered an asset

Working Conditions and Physical Demands:

The physical demands and work environment described here are representative of what an employee encounters while performing the essential functions of this position:

i. Ability to exert up to 10lbs of force and occasionally lift/move objects up to 30lbs, such as boxes

ii. Ability to sit and/or stand for at least 2 consecutive hours

iii. May occasionally involve stooping, kneeling, bending, crouching/squatting, pushing/pulling, reaching above the shoulders, and climbing ladders

iv. Operation of standard office equipment is required (i.e. phone, computer, copier, etc.)

v. Day-to-day moderate noise in open setting; exposure to loud noise may occur due to large groups or special events

Conditions of Employment:

i. Must be available to work 3-5 shifts per week during the Museum's regular operating hours including weekdays, weekends, and holidays

ii. Must be available to occasionally work late evenings, early mornings, and split shifts as required

iii. Clear Child Abuse Registry Check and Criminal Record Check with Vulnerable Sector Check

Salary/Rate:

The wage for this position is $16.36 per hour.

Applications will be accepted until November 21, 2025 or until this position is filled. If you are interested in this opportunity, please submit a resume including a cover letter and schedule availability to:

Manager of Volunteer & Employee Relations

Manitoba Museum

190 Rupert Avenue

Winnipeg, Manitoba

Canada R3B 0N2

Fax:

The Manitoba Museum is committed to inclusion and employment equity and welcomes diversity in the workplace. The Manitoba Museum recognizes the importance of building a workforce reflective of the visitors it serves. Therefore, the Manitoba Museum supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this position. Consideration will be given to Indigenous people, visible minorities and persons with disabilities. All applicants are encouraged to self-identify if they are members of the designated groups (women, Indigenous people, persons with disabilities, visible minorities) in their application.

This document is available in other formats and accommodations will be provided throughout the selection process upon request. Contact Human Resources at if you have an accommodation request.

We thank all applicants for their interest; however, only those being considered for interviews will be contacted. We are not able to acknowledge receipt of applications submitted via Fax or mail.

Job Types: Part-time, Fixed term contract

Contract length: 5 months

Pay: From $16.85 per hour

Work Location: In person