Bilingual Shift Supervisor

7 days ago

Toronto ON MB H, Canada 喜茶(深圳)企业管理有限责任公司 Full time

About the Company

HEYTEA, the originator of New Style Tea, was founded in a small alley called Jiangbianli in China. Starting from a 30-square-meter shop, HEYTEA revolutionized tea by introducing the original Cheese Tea, combining high-quality ingredients and a fresh modern take on traditional Eastern tea. Committed to creating products that inspire and bring a sense of zen, HEYTEA has sparked a global movement for new-style tea enthusiasts. Each cup embodies inspiration and innovation, sharing the brand's passion for redefining tea culture.

Work Location: Eaton Centre - 220 Yonge St, Toronto, ON M5B 2H1

Position Overview

We are looking for a highly motivated and results-driven Shift Supervisor to oversee operations during assigned shifts at our Heytea store. In this role, you will lead a team to ensure efficient store performance, uphold service quality, and maintain high operational standards. As a Shift Supervisor, you will be a critical part of the Heytea brand's continued expansion and reputation for excellence in the food and beverage industry.

Key Responsibilities

  • Supervise daily store operations during assigned shifts, ensuring efficient workflows and compliance with company standards.
  • Lead, coach, and motivate staff to deliver outstanding customer service and maintain overall operational excellence.
  • Resolve customer concerns and handle issues professionally to ensure customer satisfaction.
  • Oversee cash handling, POS operations, and end-of-shift cash reconciliation.
  • Monitor inventory levels, complete stock checks, and communicate restocking needs to management.
  • Ensure proper execution of food safety, hygiene, and sanitation practices; complete routine checks such as temperature logs and cleaning schedules.
  • Assist with onboarding and training new employees and provide ongoing performance feedback.
  • Support store marketing initiatives and promotional campaigns during shifts.
  • Manage task assignments and delegate responsibilities to team members.
  • Execute opening and/or closing procedures, ensuring all operational checklists are completed.
  • Maintain a safe and compliant environment by following provincial health regulations and company policies.

Qualifications

  • Minimum of 2+ years of experience in food service and retail management — preferably in a supervisory or lead role.
  • Strong leadership, problem-solving, and decision-making skills.
  • Excellent communication and customer service abilities.
  • Ability to work in a fast-paced environment and handle multiple priorities.
  • Comfortable with cash handling and POS operations.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • (Considered a strong asset) Valid Food Handler Certificate
  • (Considered a strong asset) Experience in bubble tea, café, or similar F&B environments
  • (Considered a strong asset) Multilingual abilities (e.g., English, Mandarin, Cantonese)

Job Types: Full-time, Permanent

Pay: From $25.00 per hour

Expected hours: No less than 40 per week

Benefits:

  • Company events
  • Discounted or free food
  • Flexible schedule
  • Paid time off

Work Location: In person

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